Foreword
Introduction
1 Scope
2 Normative references
3 Definitions
4 Quality management systems in projects
4.1 Project characteristics
4.1.1 General
4.1.2 Organizations
4.1.3 Processes and phases in projects
4.1.4 Project management processes
4.2 Quality management systems
4.2.1 Quality management principles
4.2.2 Project quality management system
4.2.3 Quality plan for the project
5 Management responsibility
5.1 Management commitment
5.2 Strategic process
5.2.1 Application of quality management principles
through the strategic process
5.2.2 Customer focus
5.2.3 Leadership
5.2.4 Involvement of people
5.2.5 Process Approach
5.2.6 System approach to management
5.2.7 Continual improvement
5.2.8 Factual approach to decision making
5.2.9 Mutually beneficial supplier relationships
5.3 Management review by progress evaluation
6 Resource management
6.1 Resource-related processes
6.1.1 General
6.1.2 Resource planning
6.1.3 Resource control
6.2 Personnel-related processes
6.2.1 General
6.2.2 Establishment of the project organizational
structure
6.2.3 Allocation of personnel
6.2.4 Team development
7 Product realization
7.1 General
7.2 Interdependency management processes
7.2.1 General
7.2.2 Project initiation and project management plan
development
7.2.3 Interaction management
7.2.4 Change management
7.2.5 Closure
7.3 Scope-related processes
7.3.1 General
7.3.2 Concept development and control
7.3.3 Scope development and control
7.3.4 Activity identification
7.3.5 Activity control
7.4 Time-related pr
7.4.1 General
7.4.2 Activity dependency planning
7.4.3 Estimation of duration
7.4.4 Schedule development
7.4.5 Schedule control
7.5 Cost-related pr
7.5.1 General
7.5.2 Cost estimation
7.5.3 Budgeting
7.5.4 Cost control
7.6 Communication-related processes
7.6.1 General
7.6.2 Communication planning
7.6.3 Information
7.6.4 Communication control
7.7 Risk-related processes
7.7.1 General
7.7.2 Risk identification
7.7.3 Risk assessment
7.7.4 Risk control
7.8 Purchasing-related processes
7.8.1 General
7.8.2 Purchasing planning and control
7.8.3 Documentation of purchasing requirements
7.8.4 Supplier and subcontractor evaluation
7.8.5 Subcontracting
7.8.6 Contract control
8 Measurement, analysis and improvement
8.1 Continual improvement-related processes
8.2 Measurement and analysis
8.3 Continual improvement
8.3.1 Continual improvement by the originating organization
8.3.2 Continual improvement by the project organization