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  • 12/30209299 DC : 0

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS

    Available format(s):  Hardcopy, PDF

    Superseded date:  30-06-2013

    Language(s):  English

    Published date: 

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and Definitions
    4 Guiding Principles
    5 Business-to-consumer electronic commerce
      transaction system
    6 Single-phase processes
    7 Multi-Phase Processes
    8 Maintenance and improvement
    Annex A (informative) - Guidance for small business
    Annex B (informative) - Customer satisfaction and consumer
            needs in the B2C ECT Context
    Annex C (informative) - Legal and administrative aspects
    Annex D (normative) - Guidance on information provision
    Annex E (informative) - Guidance concerning an organization's
            B2C ECT Code
    Bibliography

    General Product Information - (Show below) - (Hide below)

    Comment Closes On
    Committee QS/1
    Document Type Draft
    Publisher British Standards Institution
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
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