1 Scope
2 Normative references
3 Symbols, terms and definitions
4 General considerations on benchmarking
5 Benchmark
6 Benchmarking
7 Interface with other types of benchmarking
Annex A (informative) - Three dimensions of
benchmarking
Annex B (normative) - Table of criteria (generic)
Annex C (informative) - Table of criteria with
examples of results
Annex D (normative) - Table of criteria for the
food processing industry
Annex E (normative) - Table of criteria for the
automotive industry
Annex F (normative) - Table of criteria for the
retail banking industry
Annex G (normative) - Table of criteria for
clothing and leather industry
Annex H (normative) - Table of criteria for the
telecoms industry
Annex I (normative) - Table of criteria for the
hotel business
Annex J (normative) - Table of criteria for the
retail business