Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 List of abbreviated terms
5 Sourcing strategy and understanding the core
business context
6 Sourcing process in FM
7 Facility services provision
8 Main characteristics of FM agreements
9 Common considerations in agreements
10 Preparation and development of an agreement
11 Measuring effectiveness and outputs
Annex A (informative) - Example of requirements for
a service
Annex B (informative) - Example of a business case content
Annex C (informative) - Structure of an agreement - General
clauses
Annex D (informative) - Service Level Agreements -
Benefits, preparation and structure of an
agreement (SLA clauses)
Bibliography