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  • 15/30294328 DC : 0

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    BS 8543 - COMPLAINTS HANDLING IN ORGANIZATIONS - SPECIFICATION

    Available format(s):  Hardcopy, PDF

    Superseded date:  30-06-2015

    Language(s):  English

    Published date: 

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 Terms and definitions
    3 General principles
    4 Complaints-handling framework
    5 Planning and design
    6 Operation of the complaints-handling system
    7 Maintenance and improvement
    Annexes
    Annex A (informative) - Objectivity
    Annex B (informative) - Unacceptable and unreasonable behaviors
    Annex C (informative) - Responsibilities and authorities of complaints
            handling roles
    Annex D (informative) - Accessibility
    Annex E (informative) - Effective apologies, remedies and options
            for redress
    Annex F (informative) - Maintenance and improvement
    Bibliography

    General Product Information - (Show below) - (Hide below)

    Comment Closes On
    Committee SVS/0/4
    Document Type Draft
    Publisher British Standards Institution
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    BS EN ISO 9004:2009 Managing for the sustained success of an organization. A quality management approach
    ISO 19011:2011 Guidelines for auditing management systems
    BS EN ISO 9001:2015 Quality management systems. Requirements
    BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
    BS EN ISO 19011:2011 Guidelines for auditing management systems
    BS EN ISO 9000:2015 Quality management systems. Fundamentals and vocabulary
    BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
    BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
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