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  • 16/30316173 DC : 0

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    BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS

    Available format(s):  Hardcopy, PDF

    Superseded date:  30-09-2016

    Language(s):  English

    Published date: 

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Symbols and abbreviated terms
    5 Overview of SLAs for cloud services
    6 Relationship between the cloud service
       agreement and SLAs
    7 Cloud SLA management best practices
    8 The role of cloud service level objectives, cloud
       service qualitative objectives, metrics, remedies,
       and exceptions in the SLA
    9 Cloud SLA components
    10 Cloud SLA content areas
    Bibliography

    General Product Information - (Show below) - (Hide below)

    Comment Closes On
    Committee IST/38
    Document Type Draft
    Publisher British Standards Institution
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 17998:2012 Information technology — SOA Governance Framework
    ISO/IEC 27017:2015 Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services
    EN 301 549 : 1.1.2 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO/IEC 27018:2014 Information technology Security techniques Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
    ISO/IEC 40500:2012 Information technology W3C Web Content Accessibility Guidelines (WCAG) 2.0
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 19086-3:2017 Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    ISO/IEC 17789:2014 Information technology — Cloud computing — Reference architecture
    ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary
    ISO/IEC 29100:2011 Information technology — Security techniques — Privacy framework
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