ANSI/ISO/ASQ Q9001:2008

1 Scope
   1.1 General
   1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
   4.1 General requirements
   4.2 Documentation requirements
5 Management responsibility
   5.1 Management commitment
   5.2 Customer focus
   5.3 Quality policy
   5.4 Planning
   5.5 Responsibility, authority and communication
   5.6 Management review
6 Resource management
   6.1 Provision of resources
   6.2 Human resources
   6.3 Infrastructure
   6.4 Work environment
7 Product realization
   7.1 Planning of product realization
   7.2 Customer-related processes
   7.3 Design and development
   7.4 Purchasing
   7.5 Production and service provision
   7.6 Control of monitoring and measuring equipment
8 Measurement, analysis and improvement
   8.1 General
   8.2 Monitoring and measurement
   8.3 Control of nonconforming product
   8.4 Analysis of data
   8.5 Improvement
Annex A (informative) Correspondence between ISO 9001:2008 and
                      ISO 14001:2004
Annex B (informative) Changes between ISO 9001:2000 and
                      ISO 9001:2008
Bibliography

This International Standard specifies requirements for a quality management system where an organization a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

2008 COR 1 2009 [15/07/2009]
2008 [15/11/2008]
2000 [13/12/2000]
94 [01/01/1994]