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  • BIS IS 15800 : 2007

    Current The latest, up-to-date edition.

    QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS

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    Published date:  09-08-2016

    Publisher:  Bureau of Indian Standards

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    Abstract - (Show below) - (Hide below)

    Defines requirements for a quality management system where a public service organization; a) needs to demonstrate its ability to consistently provide effective and efficient service that meets customer and applicable legal, statutory and regulatory requirements; b) aims to enhance customer satisfaction; and c) aims to continually improve its service and service delivery process.

    General Product Information - (Show below) - (Hide below)

    Committee MSD 2
    Document Type Standard
    Publisher Bureau of Indian Standards
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    BIS IS/ISO 14001 : 2015 ENVIRONMENTAL MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE
    IS/ISO 10002 : 2004(R2014) QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
    BIS IS/ISO/TR 10013 : 2001(R2011) GUIDELINES FOR QUALITY MANAGEMENT SYSTEM DOCUMENTATION
    BIS IS/ISO 9000 : 2015 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
    BIS IS/ISO 9001 : 2015 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
    BIS IS 15610 : 2006 GUIDELINES FOR MEASUREMENT OF CUSTOMER SATISFACTION
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