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  • BS 15000-1:2002

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    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
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    IT service management Specification for service management

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  15-12-2005

    Language(s):  English

    Published date:  27-09-2002

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 Terms and definitions
    3 Requirements for a management system
    4 Planning and implementing service management
    5 Planning and implementing new or changed services
    6 Service delivery process
    7 Relationship processes
    8 Resolution processes
    9 Control processes
    10 Released process
    Bibliography
    Figures

    Abstract - (Show below) - (Hide below)

    Describes the requirements for an organisation to deliver managed services of an acceptable quality for its customers.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60
    Development Note To be read in conjunction with BS DISC PD0005(2003), BS DISC PD0015(2002) and BS 15000-2(2002) Supersedes BS 15000(2000) and 02/683006 DC (10/2002)
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    PD 0026:2003 Software and systems quality framework. A guide to the use of ISO/IEC and other standards for understanding quality in software and systems
    BS 15000-2:2003 IT service management Code of practice for service management
    BS 7373-3:2005 Product specifications Guide to identifying criteria for specifying a service offering

    Standards Referencing This Book - (Show below) - (Hide below)

    BS EN ISO 10007:1997 Quality management. Guidelines for configuration management
    BS 7799-2:2002 Information security management Specification with guidance for use
    BS DISC PD0015(2002) : 2002 IT SERVICE MANAGEMENT - SELF-ASSESSMENT WORKBOOK
    BS 8600:1999 Complaints management systems. Guide to design and implementation
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