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  • BS 5750-8:1991

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    Quality systems Guide to quality management and quality systems elements for services

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  01-01-2012

    Language(s):  English

    Published date:  30-09-1991

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Committees responsible
    National foreword
    Introduction
    Guide
    1 Scope
    2 Normative references
    3 Definitions
    4 Characteristics of services
    4.1 Service and service delivery characteristics
    4.2 Control of service and service delivery
         characteristics
    5 Quality system principles
    5.1 Key aspects of a quality system
    5.2 Management responsibility
    5.3 Personnel and material resources
    5.4 Quality system structure
    5.5 Interface with customers
    6 Quality system operational elements
    6.1 Marketing process
    6.2 Design process
    6.3 Service delivery process
    6.4 Service performance analysis and improvement
    Annexes
    A Examples to which this part of ISO 9004 may be
         applied
    B Cross-reference of quality system elements and
         clauses
    C Bibliography
    Figures
    1 Product content in a service continuum
    2 Key aspects of a quality system
    3 Service quality loop

    Abstract - (Show below) - (Hide below)

    Guidance on the quality system elements of organizations that provide services. It is closely linked with service needs and terminology and will enable management in this field to obtain and provide quality assurance.

    General Product Information - (Show below) - (Hide below)

    Committee QS/1
    Development Note Also numbered as EN 29004-2 and ISO 9004-2 Supersedes 90/89100 DC and BS 4891(1972) (08/2005)
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS 2745-3:1993 Washer-disinfectors for medical purposes Specification for washer-disinfectors except those used for processing human-waste containers and laundry
    BS 7000-2:2008 Design management systems Guide to managing the design of manufactured products
    BS 7000-2:1997 Design management systems Guide to managing the design of manufactured products
    DEFSTAN 23-6/3(2000) : 2000 GUIDE TO THE COMMON TECHNICAL REQUIREMENTS FOR MILITARY LOGISTIC VEHICLES AND TOWED EQUIPMENT
    BS 4764:1986 Specification for powder cement paints
    BS 8202-2:1992 Coatings for fire protection of building elements Code of practice for the use of intumescent coating systems to metallic substrates for providing fire resistance
    BS 4881:1993 Specification for polypropylene film cords, lines and twines
    BS 7738-1:1994 Specification for information systems products using SSADM (Structured Systems Analysis and Design Method) Implementation of SSADM version 4
    BS EN ISO 9000-1:1994 Quality management and quality assurance standards Guidelines for selection and use
    EN ISO 9000-1 : 1994 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 1: GUIDELINES FOR SELECTION AND USE (ISO 9000-1:1994)
    BS 7727:1994 Code of practice for installation and inspection of pre-insulated compression terminals and connectors for cables with copper conductors up to 6 mm2
    BS EN ISO 8402:1995 Quality management and quality assurance. Vocabulary

    Standards Referencing This Book - (Show below) - (Hide below)

    BS 4778-1:1987 Quality vocabulary International terms
    ISO 10011-3:1991 Guidelines for auditing quality systems Part 3: Management of audit programmes
    ISO 10011-1:1990 Guidelines for auditing quality systems Part 1: Auditing
    ISO 9002:1994 Quality systems — Model for quality assurance in production, installation and servicing
    BS 5750-0.1(1987) : 1987 QUALITY SYSTEMS - PRINCIPAL CONCEPTS AND APPLICATIONS - GUIDE TO SELECTION AND USE
    BS 5750-0.2(1987) : 1987 QUALITY SYSTEMS - PRINCIPAL CONCEPTS AND APPLICATIONS - GUIDE TO QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9003:1994 Quality systems Model for quality assurance in final inspection and test
    ISO 10012-1:1992 Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment
    ISO 10011-2:1991 Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors
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