Skip to content
Please enter a keyword to search

  • BS 8477:2007

    View superseded by
    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
    View superseded by

    Code of practice for customer service

    Available format(s):  Hardcopy, PDF

    Superseded date:  31-01-2014

    Language(s):  English

    Published date:  30-04-2007

    Publisher:  British Standards Institution

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Customer service principles
    4 Implementation at a structural level
    5 Operational recommendations
    6 Maintenance of customer services principles
    Annexes
    Annex A (normative) Recruitment, competences
            and training of customer service
            employees
    Bibliography

    Abstract - (Show below) - (Hide below)

    Lays out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.

    General Product Information - (Show below) - (Hide below)

    Committee SVS/0
    Development Note Supersedes 06/30137879 DC. (04/2007)
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS EN 15838:2009 Customer contact centres. Requirements for service provision
    BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
    BIP 2208 : 2010 CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002
    EN 15838:2009 Customer Contact Centres - Requirements for service provision

    Standards Referencing This Book - (Show below) - (Hide below)

    BS EN ISO 9001:2015 Quality management systems. Requirements
    BS 8463(2005) : 2005 SPECIFICATION FOR CUSTOMER BILLING PRACTICE
    BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective