1 Purpose of this Guidance Document
2 What is Total Quality Management (TQM)?
2.1 Introduction
2.2 Definitions
3 Why TQM
4 Established approaches to TQM
4.1 Standards and guidelines relevant to TQM
4.2 Application of TQM to electronics companies and
their customers' organizations
4.2.1 Structures and programmes
4.2.2 Company awards
4.3 TQM methodology
4.3.1 Methods, tools and techniques used in TQM
4.3.2 Methods, tools and techniques used in
process management
4.3.3 General procedures and tools
4.4 Award systems
4.5 The European Foundation for Quality Management
4.5.1 Status
4.5.2 Purpose
4.5.3 E.F.Q.M. statement on 'why Europe needs
quality management'
4.5.4 The European Quality Award
4.5.5 Relationships to national quality
organisations
5 Implementation: How to start a TQM programme and ensure
it continues
5.1 The multinational company approach
5.2 The plan-execute-harvest approach
5.3 The Plan-Do-Check-Act (PDCA) programme
5.4 Step by step models
6 Achievement
6.1 Methods of measurement
6.2 Stages of self-assessment
7 Relationship between CECC approvals and the TQM Concept
8 CECC's position on TQM
Annex A: Models and Definitions of TQM
Annex B: Company approaches to TQM
Annex C: Specific techniques used in TQM programmes
Annex D: References