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  • BS EN ISO 9004:2018

    Current The latest, up-to-date edition.

    Quality management. Quality of an organization. Guidance to achieve sustained success

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  11-04-2018

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Quality of an organization and sustained success
    5 Context of an organization
    6 Identity of an organization
    7 Leadership
    8 Process management
    9 Resource management
    10 Analysis and evaluation of an organization's performance
    11 Improvement, learning and innovation
    Annex A (informative) - Self-assessment tool
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes guidelines for enhancing an organizations ability to achieve sustained success.

    Scope - (Show below) - (Hide below)

    This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO9000:2015.

    This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

    This document is applicable to any organization, regardless of its size, type and activity.

    General Product Information - (Show below) - (Hide below)

    Committee QS/1/2
    Development Note Supersedes BS EN ISO 9004-1, 99/404060 DC and 00/402848 DC. (01/2003) Supersedes 05/30134569 DC. (11/2009)
    Document Type Standard
    Publisher British Standards Institution
    Status Current
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC/IEEE 24748-5:2017 Systems and software engineering — Life cycle management — Part 5: Software development planning
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 14047:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/TR 14049:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis
    ISO 22000:2005 Food safety management systems Requirements for any organization in the food chain
    ISO 31000:2009 Risk management Principles and guidelines
    IEC 61160:2005 Design review
    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO 26000:2010 Guidance on social responsibility
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 50001:2011 Energy management systems Requirements with guidance for use
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 19600:2014 Compliance management systems Guidelines
    ISO 22316:2017 Security and resilience — Organizational resilience — Principles and attributes
    ISO 39001:2012 Road traffic safety (RTS) management systems — Requirements with guidance for use
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO 37001:2016 Anti-bribery management systems — Requirements with guidance for use
    ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/TS 14048:2002 Environmental management — Life cycle assessment — Data documentation format
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO 14040:2006 Environmental management Life cycle assessment Principles and framework
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