BS ISO 13053-2:2011

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Symbols and abbreviated terms
4 DMAIC process sequence
Annex A (informative) - Factsheets
Factsheet 01 - ROI, costs and accountability
Factsheet 02 - Affinity diagram
Factsheet 03 - Kano model
Factsheet 04 - CTQ tree diagram
Factsheet 05 - House of quality
Factsheet 06 - Benchmarking
Factsheet 07 - Project charter
Factsheet 08 - Gantt chart
Factsheet 09 - SIPOC
Factsheet 10 - Process mapping and process data
Factsheet 11 - Prioritization matrix
Factsheet 12 - Cause and effect diagram
Factsheet 13 - Brainstorming
Factsheet 14 - Failure mode and effects analysis (FMEA)
Factsheet 15 - Measurement system analysis (MSA)
Factsheet 16 - Data collection plan
Factsheet 17 - Determination of sample size
Factsheet 18 - Normality testing
Factsheet 19 - Descriptive statistics visualization tools
Factsheet 20 - Indicators
Factsheet 21 - Waste analysis
Factsheet 22 - Value stream analysis (VSM)
Factsheet 23 - Services delivery modelling
Factsheet 24 - Hypothesis testing
Factsheet 25 - Regression and correlation
Factsheet 26 - Design of experiments (DOE)
Factsheet 27 - Reliability
Factsheet 28 - RACI competencies matrix
Factsheet 29 - Monitoring/control plan
Factsheet 30 - Control charts
Factsheet 31 - Project review
Bibliography

Specifies the tools and techniques, illustrated by factsheets, to be used at each phase of the DMAIC approach.

This part of ISO13053 describes the tools and techniques, illustrated by factsheets, to be used at each phase of the DMAIC approach.

The methodology set out in Part1 of ISO13053 is generic and remains independent of any individual industrial or economic sector. This makes the tools and techniques described in this part applicable to any sector of activity and any size business seeking to gain a competitive advantage.