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  • BS ISO/IEC 30105-3:2016

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    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
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    Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM)

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  27-04-2020

    Language(s):  English

    Published date:  30-11-2016

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Overview of measurement framework (MF) and organization
       maturity model (OMM)
    5 ITES-BPO measurement framework (MF) for process capability
    6 Rating and aggregating process attributes
    7 Process capability level model - Achievement of
       process capability levels
    8 Organization maturity model (OMM)
    9 Definition of organization maturity levels
    10 Rules for deriving maturity levels from
       process attribute ratings
    11 Conditions for inclusion of process areas
    Annex A (informative) - Conformity of the measurement
            framework
    Annex B (informative) - Conformity of the maturity model
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60/3
    Development Note Supersedes 15/30291621 DC. (11/2016)
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 30105-1:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 1: Process reference model (PRM)
    ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
    ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
    ISO/IEC 33003:2015 Information technology Process assessment Requirements for process measurement frameworks
    ISO/IEC 33063:2015 Information technology Process assessment Process assessment model for software testing
    ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
    ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
    ISO 37500:2014 Guidance on outsourcing
    ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
    ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models
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