1 Scope
2 Conformance
3 Normative references
4 Terms and definitions
5 Quality model framework
5.1 Approaches to quality
5.2 Product quality and the lifecycle
5.3 Items to be evaluated
5.4 Using a quality model
6 Quality model for external and internal quality
6.1 Functionality
6.2 Reliability
6.3 Usability
6.4 Efficiency
6.5 Maintainability
6.6 Portability
7 Quality model for quality in use
7.1 Quality in use
Annex A (normative) Metrics
A.1 Software metrics
A.2 Quality in use metrics
A.3 Choice of metrics and measurement criteria
A.4 Metrics used for comparison
Annex B (informative) Definitions from other standards
Annex C (informative) History of the work
Bibliography