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  • BS PAS 17271(2017) : 2017

    Current The latest, up-to-date edition.

    PROTECTING CUSTOMERS FROM FINANCIAL HARM AS A RESULT OF FRAUD OR FINANCIAL ABUSE - CODE OF PRACTICE

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2017

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms, definitions and abbreviations
    3 Organizational principles, culture and strategy
    4 Service planning and design
    5 Systems and tools for the prevention and
      detection of fraud and financial abuse
    6 Helping customers to make informed decisions
    7 Identifying customers at risk from financial harm
    8 Taking action to prevent or reduce financial harm
    9 Service evaluation
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse.

    General Product Information - (Show below) - (Hide below)

    Committee ZZ/3
    Document Type Standard
    Publisher British Standards Institution
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    BS EN ISO 9004:2009 Managing for the sustained success of an organization. A quality management approach
    BS 10012(2017) : 2017 DATA PROTECTION - SPECIFICATION FOR A PERSONAL INFORMATION MANAGEMENT SYSTEM
    BS EN ISO/IEC 27001:2017 Information technology. Security techniques. Information security management systems. Requirements
    BS 16000:2015 Security management. Strategic and operational guidelines
    BS 8543:2015 Complaint handling in organizations. Specification
    BS EN ISO 9241-171:2008 Ergonomics of human-system interaction Guidance on software accessibility
    BS 8878:2010 Web accessibility. Code of practice
    BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
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