Foreword
0 Introduction
0.1 Background
0.2 Layering of ICT facilities and services
0.3 Workplace types
0.4 ICT-ready work areas, potential work areas and
user capacity
0.5 Operators, occupiers and service level agreements
1 Scope
2 Normative references
3 Terms and definitions
4 General
4.1 Workplace type
4.2 ICT facilities and services
4.3 Claims of conformance
4.4 Conformity evaluation
5 Layer 1: Building
5.1 Provision for generic telecommunications cabling
5.2 Lighting
5.3 Raised access flooring
5.4 Electricity supply
5.5 Building security
5.6 Availability of the workplace
5.7 Radio frequency transmittance
6 Layer 2: Infrastructure
6.1 Electricity supply
6.2 Provision of generic telecommunications cabling
6.3 Network security
6.4 Wireless networking
6.5 Availability of an Internet connection
6.6 Working environment
7 Layer 3: Basic services
7.1 Service level agreements
7.2 Provision of ICT-ready work areas
7.3 Telephone services
7.4 Internet services
7.5 Technical support
8 Layer 4: Extended services
8.1 Extended telephone services
8.2 Extended Internet services
8.3 Video conferencing
8.4 Data backup service
8.5 Print services
8.6 Publicly available wireless networking
8.7 Co-location services
8.8 Email services
8.9 Web hosting services
8.10 Backup electricity supply
8.11 ICT disaster recovery facilities
Bibliography