Foreword
Introduction
0 Scope
1 Structure of this document
2 References
3 Abbreviation
4 Terms and definitions
5 Quality of service concepts
6 Current relevant work in healthcare
informatics standardisation
7 Typical healthcare QoS scenarios
8 Healthcare QoS categories
9 Development of ETG 021 Method
10 Summary and conclusions
Annex A Application of QoS concepts