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  • PD ISO/IEC TR 20000-10:2015

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Information technology. Service management Concepts and terminology

    Available format(s):  Hardcopy, PDF

    Superseded date:  28-09-2018

    Language(s):  English

    Published date:  30-11-2015

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 Terminology used in ISO/IEC 20000
    4 Service management systems
    5 ISO/IEC 20000
    6 Other related International Standards and Technical
      Reports
    Bibliography

    Abstract - (Show below) - (Hide below)

    Specifies the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports.

    Scope - (Show below) - (Hide below)

    This part of ISO/IEC20000 describes the core concepts of ISO/IEC20000 , identifying how the different parts support ISO/IEC20000‑1:2011 as well as the relationships between ISO/IEC20000 and other International Standards and Technical Reports. This part of ISO/IEC20000 also explains the terminology used in ISO/IEC20000 , so that organisations and individuals can interpret the concepts correctly. This part of ISO/IEC20000 is for service providers considering using any part of ISO/IEC20000 and looking for guidance on how to use the different parts of ISO/IEC20000 to achieve their goal, service providers that wish to understand how ISO/IEC20000 can be used in combination with other International Standards, and practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC20000 .

    General Product Information - (Show below) - (Hide below)

    Committee IST/60/2
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC TR 90006:2013 Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
    ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
    ISO 31000:2009 Risk management Principles and guidelines
    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO/IEC 27031:2011 Information technology Security techniques Guidelines for information and communication technology readiness for business continuity
    ISO/IEC TR 38502:2014 Information technology Governance of IT Framework and model
    ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
    ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
    ISO/IEC TS 38501:2015 Information technology — Governance of IT — Implementation guide
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
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