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  • PD ISO/TR 10014:1998

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Guidelines for managing the economics of quality

    Available format(s):  Hardcopy, PDF

    Superseded date:  31-07-2006

    Language(s):  English

    Published date:  15-04-1999

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative reference
    3 Definitions
    4 Primary purpose of an organization
    5 Managing the economics of quality
    6 Identify/review processes
    7 Organization's view
      7.1 Identify process activities
      7.2 Monitor costs
      7.3 Product process cost report
    8 Customers' views
      8.1 Identify factors affecting customer satisfaction
      8.2 Monitor customer satisfaction
      8.3 Produce customer satisfaction report
    9 Manage the improvements
      9.1 Management review
      9.2 Identify opportunities
      9.3 Conduct cost/benefit analysis
      9.4 Plan and implement improvement
    Annex A (informative) Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on the achievement of economic benefits by applying quality management. Applicable to all organizations at all levels, but is not for use in contractual situations nor as a subject for third-party audits.

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    Committee QS/1
    Development Note Supersedes 93/408738 DC. (08/2005)
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 9004-1:1994 Quality management and quality system elements Part 1: Guidelines
    IEC 60300-3-3:2017 Dependability management - Part 3-3: Application guide - Life cycle costing
    ISO 8402:1994 Quality management and quality assurance — Vocabulary
    ISO 9000-1:1994 Quality management and quality assurance standards — Part 1: Guidelines for selection and use
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