Foreword
Introduction
1 Scope
2 Policies and responsibilities
2.1 Introduction
2.2 Records management policy statements
2.3 Responsibilities
3 Strategies, design and implementation
3.1 Introduction
3.2 Design and implementation of a records system
4 Records processes and controls
4.1 Introduction
4.2 Instruments
4.3 Records management processes
5 Monitoring and auditing
5.1 General
5.2 Compliance auditing
5.3 Evidential weight
5.4 Performance monitoring
6 Training
6.1 Introduction
6.2 Training programme requirements
6.3 Personnel to be trained
6.4 Training for records management professionals
6.5 Evaluation and review of training
Annex A Reference tables to compare ISO 15489-1 and its
accompanying Guidelines ISO/TR 15489-2
Annex B Comparison of ISO/TR 15489-2 Guidelines and
ISO 15489-1
Bibliography
Index