PD ISO/TR 28118:2009

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Use of performance indicators
  3.1 General considerations
  3.2 Selection of performance indicators
  3.3 Limitations of performance measurement
4 Descriptive framework
  4.1 Presentation of the performance indicators
  4.2 Description of the performance indicators
5 List of performance indicators for national libraries
Annex A (informative) - Description of performance indicators
Annex B (informative) - Mission and main goals of national
                        libraries
Annex C (informative) - Collecting the national part of
                        the Internet
Bibliography

Describes the performance indicators for national libraries.

This Technical Report establishes the performance indicators for national libraries. It is also applicable to libraries with regional tasks and without a defined population to be served, as many of their evaluation problems correspond to those of national libraries.

The performance indicators are of special interest for comparison over time within the same library. Comparisons between libraries are possible, if differences in the tasks and constituencies of the libraries are taken into account.

This Technical Report does not include performance indicators for evaluating the outcomes or impact of library services either on individuals, on the communities that libraries serve, or on society at this time. Since this is an evolving area of performance measurement for libraries, such performance indicators can be added at a later date.

This Technical Report is not intended to exclude the use of any performance indicators which have not been specified herein.