• CEN/TR 16706:2014

    Current The latest, up-to-date edition.

    Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report

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    Published date:  23-07-2014

    Publisher:  Comite Europeen de Normalisation

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 Normative References
    3 Summary of Feasibility Study
    4 Feasibility Study
    Annex A (informative) - Measurement of wrong delivery and
            correct notification

    Abstract - (Show below) - (Hide below)

    A feasibility study has been performed to see whether a standard for this subject can be developed. CEN/TC331 decided it was not feasible but the results should be kept therefore the report is transferred into a Technical Report. Registered postal items contain - by nature - important messages or goods. Any of such items, which may be delivered to a person not being authorized to receive them may cause substantial problems, even if the correct addressee receives it afterwards. The knowledge of the quality performed by the operator would therefore give the customer an indication, to which extend registered postal items are delivered.It was originally aimed to specify requirements for a method and its implementation aiming at measuring another aspect of the quality of delivery. It deals specifically with registered postal items delivered to someone not authorized to get them.

    General Product Information - (Show below) - (Hide below)

    Committee CEN/TC 331
    Document Type Technical Report
    Publisher Comite Europeen de Normalisation
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    CEN/TS 14773:2004 Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters
    EN 14012:2008 Postal services - Quality of service - Complaints handling principles
    CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
    EN 14142-1:2011 Postal services - Address databases - Part 1: Components of postal addresses
    CEN/TR 15735:2008 Postal services - Quality of service - Distance to access points
    ENV 13712 : DRAFT 2000 POSTAL SERVICES - FORMS - HARMONISED VOCABULARY
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