CLC/TS 50134-7:2003

Introduction
1 Scope
2 Normative references
3 Definitions
4 Abbreviations
5 General
6 Contract with user
7 Installation
8 Alarm receiving services
9 Testing and maintenance
10 Response arrangements
11 Visits to the user
12 Operational records
13 Sub-contract delivery of services
14 Staffing
15 Risk management

1.1This Technical Specification provides recommendations to service providers (and their sub-contractors) for effective and efficient management policy and procedures for installing, testing, operating and maintaining a social alarm system, including technical facilities and organising assistance.1.2This Technical Specification covers the following aspects:a)general service standards;b)relationships with users;c)installation in a user's home;d)alarm receiving services;e)testing and maintenance;f)response arrangements;g)visits to the user;h)operational records;i)sub-contract arrangements;j)staffing;k)risk management.NOTE The effectiveness of a social alarm system is largely dependent upon the management of the system and its integration with other services.1.3This Technical Specification applies to the delivery of social alarms services by organisations, whether through the use of paid or voluntary staff. It does not apply to the use of social alarm systems to enhance informal arrangements between an individual and their close friends and family for the provision of assistance, although it may provide advice on the issues that such individuals may need to consider.