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  • CSA B480 : 2002 : R2013

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    CUSTOMER SERVICE STANDARD FOR PEOPLE WITH DISABILITIES

    Available format(s):  Hardcopy, PDF

    Superseded date:  15-04-2018

    Language(s):  English

    Published date:  01-01-2013

    Publisher:  Canadian Standards Association

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    Table of Contents - (Show below) - (Hide below)

    Preface
    0. Introduction
    1. Scope
    2. Reference Publications and Definitions
    3. General Requirements
    4. Customer Service
    5. Meeting the Needs of Customers with Disabilities
    6. ISO 9000 Quality Management Principles
    Appendices
    A - Human Rights Codes
    B - Incidence of Disabilities in Canada
    C - Service Organizations and Reference Material
    D - Customer Complaints
    E - Training Outline
    F - Barrier-Free Built Environments
    G - Use of Appropriate Language
    H - The ISO Family of Quality Management System Documents

    Abstract - (Show below) - (Hide below)

    Helps individuals and organizations in planning and implementing good service delivery, verifying the service performance of the organization, and ensuring that the quality of service is continuously improved.

    General Product Information - (Show below) - (Hide below)

    Development Note Also available in LARGE PRINT & Audio Tape. (09/2013)
    Document Type Standard
    Product Note Reconfirmed EN
    Publisher Canadian Standards Association
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ASME A17.1-2016/CSA B44-16 Safety code for elevators and escalators (Bi-national standard, with ASME A17.1)
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    PLUS 9001 (5th ed. pub. 2017) The ISO 9000 essentials: A practical handbook for implementing the ISO 9000 family of standards
    AS 4269-1995 Complaints handling
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