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QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
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Available format(s): Hardcopy, PDF
Withdrawn date: 12-05-2020
Language(s): English, French
Published date: 01-01-2017
Publisher: Canadian Standards Association
Foreword0 Introduction1 Scope2 Normative references3 Terms and definitions4 Guiding principles5 Code framework6 Planning, design and development7 Implementation8 Maintenance and improvementAnnex A (informative) - Simplified examples of components of codes for different organizationsAnnex B (informative) - Inter-relationship of ISO 10001, ISO 10002 and ISO 10003Annex C (informative) - Guidance for small businessesAnnex D (normative) - Guidance on accessibilityAnnex E (normative) - Guidance on input from interested partiesAnnex F (informative) - Code frameworkAnnex G (informative) - Guidance on adopting a code provided by another organizationAnnex H (normative) - Guidance on preparing the codeAnnex I (normative) - Guidance on preparing communication plansBibliography
Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.
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