Credit card payment only is accepted for this order because it contains a mix of both publications and training products.
Invalid username/password. Please try again.
xyz
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
:
Available format(s): Hardcopy, PDF
Withdrawn date: 12-05-2020
Language(s): English
Published date: 01-01-2017
Publisher: Canadian Standards Association
Foreword Introduction1 Scope2 Normative references3 Terms and definitions4 Guiding principles5 Dispute-resolution framework6 Planning, design and development7 Operations8 Maintenance and improvementAnnex A (informative) - Guidance on dispute-resolution methodsAnnex B (informative) - Inter-relationship of ISO 10001, ISO 10002 and ISO 10003Annex C (normative) - Guidance on consent to participateAnnex D (normative) - Guidance on accessibilityAnnex E (normative) - Guidance on suitabilityAnnex F (normative) - Guidance on fairnessAnnex G (normative) - Guidance on competenceAnnex H (normative) - Guidance on timelinessAnnex I (normative) - Guidance on transparencyAnnex J (informative) - Guidance on selecting providersAnnex K (informative) - Guidance on dispute-resolution policyAnnex L (informative) - Guidance on elements of design for dispute resolutionAnnex M (informative) - Dispute-resolution flowchartBibliography
Provides guidance for organizations to plan, design, develop, operate, maintain and improve effective and efficient external dispute resolution for product-related complaints.
AUD CAD CHF CNY DKK EUR GBP HKD IDR INR JPY KRW MXN NOK NZD SEK SGD USD ZAR
Unfortunately, this product is not available for purchase in your region.
Features
Get in touch with us
Loading..
A free alerting service to track changes to standards.
Once you've completed your purchase you'll get a link to My Orders on: -the Confirmation page of check out -and by email You'll be able to access your Multi User Orders to add Users.
You have selected more than three (3) participants. Please contact our Customer Service team.
You have already added this product in the cart. If you would like to add additional copies of this product please adjust the Quantity in the cart. For more than 10 copies, please contact our Customer Support team on +353 (0)1 857 6730.
You have selected more than three (3) trainings. Please contact our Customer Service team.Please contact our Customer Service team on Email: sales@saiglobal.com Phone: 131 242 (Within Australia)
You have already added a product with different Currency. Please change the currency.
This product cannot be added to your cart right now. Please contact our Customer Service team on Email: info@standards.iePhone: +353(0)1 857 6730
You have already saved 6 Quotes. Please contact our Customer Service Team.