1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and
requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role of top management within the quality
management system
2.7 Documentation
2.8 Evaluating quality management systems
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management
system focuses
2.12 Relationship between quality management systems and
excellence models
3 Terms and definitions
3.1 Terms relating to quality
3.2 Terms relating to management
3.3 Terms relating to organization
3.4 Terms relating to process and product
3.5 Terms relating to characteristics
3.6 Terms relating to conformity
3.7 Terms relating to documentation
3.8 Terms relating to examination
3.9 Terms relating to audit
3.10 Terms relating to quality assurance for measurement
processes
Annex
A Methodology used in the development of the vocabulary
Bibliography