Skip to content
Please enter a keyword to search

  • CSA ISO 9001 : 2016

    View superseded by
    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
    View superseded by

    QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS

    Available format(s):  Hardcopy, PDF

    Superseded date:  03-08-2020

    Language(s):  French, English

    Published date:  01-01-2016

    Publisher:  Canadian Standards Association

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Context of the organization
    5 Leadership
    6 Planning
    7 Support
    8 Operation
    9 Performance evaluation
    10 Improvement
    Annex A (informative) - Clarification of new structure,
            terminology and concepts
    Annex B (informative) - Other International Standards
            on quality management and quality management
            systems developed by ISO/TC 176
    Bibliography

    Abstract - (Show below) - (Hide below)

    Defines requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes CSA ISO 9002. (04/2004) Supersedes CSA ISO 9003. (06/2006)
    Document Type Standard
    Publisher Canadian Standards Association
    Status Superseded
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    Z768-01 (R2016) Phase I Environmental Site Assessment
    CSA Z825 : 0 GUIDE TO ISO 14001 FOR AUDITORS AND USERS
    CSA Z245.20-Z245.21 : 2006 EXTERNAL FUSION BOND EPOXY COATING FOR STEEL PIPE/EXTERNAL POLYETHYLENE COATING FOR PIPE
    PLUS 4010 (1st ed. pub. 2009) Technical guide: Performance improvement for small & medium sized water utilities
    CSA C61400-3 : 2011 : R2016 WIND TURBINES - PART 3: DESIGN REQUIREMENTS FOR OFFSHORE WIND TURBINES
    CSA Z245.6:2006 COILED ALUMINUM LINE PIPE AND ACCESSORIES
    CSA Z1416: 2011 STERILIZATION OF HEALTH CARE PRODUCTS - BIOLOGICAL INDICATORS - GUIDANCE FOR THE SELECTION, USE AND INTERPRETATION OF RESULTS
    CSA C411.4 : 2016 COMPOSITE SUSPENSION INSULATORS FOR OVERHEAD LINES > 75 KV
    CSA C68.5 : 2013 SHIELDED AND CONCENTRIC NEUTRAL POWER CABLE FOR DISTRIBUTION UTILITIES
    CSA C411.6 : 2011 LINE POST COMPOSITE INSULATORS FOR OVERHEAD DISTRIBUTION LINES <= 75 KV
    CSA C62155 : 2006 : R2015 HOLLOW PRESSURIZED AND UNPRESSURIZED CERAMIC AND GLASS INSULATORS FOR USE IN ELECTRICAL EQUIPMENT WITH RATED VOLTAGES GREATER THAN 1000 V
    CSA N292.2 : 2007 INTERIM DRY STORAGE OF IRRADIATED FUEL
    CSA Z245.30 : 2014 FIELD-APPLIED EXTERNAL COATINGS FOR STEEL PIPELINE SYSTEMS
    B341-15 UN pressure receptacles and multiple-element gas containers for the transport of dangerous goods
    W178.1-14 Certification of welding inspection organizations
    Z276-18 Liquefied natural gas (LNG) - Production, storage, and handling
    CSA N292.3:2008 MANAGEMENT OF LOW- AND INTERMEDIATE-LEVEL RADIOACTIVE WASTE
    CSA S808 : 2014 SPECIFICATION FOR FIBRE-REINFORCED POLYMER (FRP) MATERIALS FOR EXTERNALLY REINFORCING STRUCTURES
    PLUS 9001 (5th ed. pub. 2017) The ISO 9000 essentials: A practical handbook for implementing the ISO 9000 family of standards
    CSA S807 : 2010 : R2015 SPECIFICATION FOR FIBRE-REINFORCED POLYMERS
    CSA Z14161 : 2011 : R2015 STERILIZATION OF HEALTH CARE PRODUCTS - BIOLOGICAL INDICATORS - GUIDANCE FOR THE SELECTION, USE AND INTERPRETATION OF RESULTS
    CSA C62155:2006 HOLLOW PRESSURIZED AND UNPRESSURIZED CERAMIC AND GLASS INSULATORS FOR USE IN ELECTRICAL EQUIPMENT WITH RATED VOLTAGES GREATER THAN 1000 V
    CSA Z768 : 2001 PHASE 1 ENVIRONMENTAL SITE ASSESSMENT
    CSA C227.3 : 2006 LOW-PROFILE, SINGLE-PHASE, PAD-MOUNTED DISTRIBUTION TRANSFORMERS WITH SEPARABLE INSULATED HIGH-VOLTAGE CONNECTORS
    CSA C411.7 : 2011 : INC : UPD 2 : 2013 COMPOSITE INSULATORS FOR GUY WIRES
    CSA Z662 PACKAGE : 2011 CONSISTS OF Z662-11, OIL AND GAS PIPELINE SYSTEMS AND Z662.1-11, COMMENTARY ON CSA Z662-11, OIL AND GAS PIPELINE SYSTEMS
    Z7000-18 General requirements for quality management and safety in perioperative settings
    CSA A277 : 2016 PROCEDURE FOR CERTIFICATION OF PREFABRICATED BUILDINGS, MODULES, AND PANELS
    CSA C68.9 : 2009 : INC : UPD 2 : 2012 COVERED OVERHEAD DISTRIBUTION LINE WIRE
    Z7396.1-17 Medical gas pipeline systems - Part 1: Pipelines for medical gases, medical vacuum, medical support gases, and anaesthetic gas scavenging systems
    Z305.0-13 Safety of personnel in perioperative environments
    CSA C310 : 2009 : R2014 DISTRIBUTION CLASS POLYMERIC CUTOUTS
    CSA C22.4 No. 2 : 2009 OBJECTIVE-BASED INDUSTRIAL ELECTRICAL CODE - SAFETY MANAGEMENT SYSTEM REQUIREMENTS
    W48-18 Filler metals and allied materials for metal arc welding
    CSA S807 : 2010 SPECIFICATION FOR FIBRE-REINFORCED POLYMERS
    CSA C68.9 : 2009(R2014) COVERED OVERHEAD DISTRIBUTION LINE WIRE
    CSA C68.9:09 (R2018) Covered overhead distribution line wire
    CSA N292.3 : 2008 : R2013 MANAGEMENT OF LOW- AND INTERMEDIATE-LEVEL RADIOACTIVE WASTE
    CSA Z245.20 SERIES : 2014 PLANT-APPLIED EXTERNAL COATINGS FOR STEEL PIPE
    CSA C227.4 : 2006 THREE-PHASE, PAD-MOUNTED DISTRIBUTION TRANSFORMERS WITH SEPARABLE INSULATED HIGH-VOLTAGE CONNECTORS
    CSA C2.2:2006 : R2011 POLE-MOUNTED, SINGLE-PHASE DISTRIBUTION TRANSFORMERS FOR ELECTRIC UTILITIES
    CSA C2.1 : 2006 SINGLE-PHASE AND THREE-PHASE LIQUID-FILLED DISTRIBUTION TRANSFORMERS
    CSA Z316.7 : 2012 : INC : UPD 1 : 2014 PRIMARY SAMPLE COLLECTION FACILITIES AND MEDICAL LABORATORIES - PATIENT SAFETY AND QUALITY OF CARE - REQUIREMENTS FOR COLLECTING, TRANSPORTING, AND STORING SAMPLES
    Z316.7-12 (R2017) Primary sample collection facilities and medical laboratories - Patient safety and quality of care - Requirements for collecting, transporting, and storing samples
    CAN/CSA-C2.1-06 (R2017) Single-Phase and Three-Phase Liquid-Filled Distribution Transformers
    CSA B137 COMPENDIUM : 2017 THERMOPLASTIC PRESSURE PIPING COMPENDIUM
    CSA C411.6 : 2011 : R2016 LINE POST COMPOSITE INSULATORS FOR OVERHEAD DISTRIBUTION LINES <= 75 KV
    CAN/CSA-Z314-18 Canadian medical device reprocessing
    CAN/CSA-Z662-15 Oil and gas pipeline systems
    CSA C310 : 2009 DISTRIBUTION CLASS POLYMERIC CUTOUTS
    N285.0-17/N285.6 SERIES-17 General requirements for pressure-retaining systems and components in CANDU nuclear power plants / Material Standards for reactor components for CANDU nuclear power plants
    CSA B51S1 : 2005 SUPPLEMENT NO. 1 TO B51-03, BOILER, PRESSURE VESSEL, AND PRESSURE PIPING CODE
    CSA C83 : 2017 COMMUNICATION AND POWER LINE HARDWARE
    CSA N292.2 : 2007 : R2013 INTERIM DRY STORAGE OF IRRADIATED FUEL
    CSA C22.4 PACKAGE : 2009 CONSISTS OF C22.4 NO. 1-09, OBJECTIVE-BASED INDUSTRIAL ELECTRICAL CODE AND C22.4 NO. 2-09, OBJECTIVE-BASED INDUSTRIAL ELECTRICAL CODE - SAFETY MANAGEMENT SYSTEM REQUIREMENTS
    CSA C68.8 : 2011 OVERHEAD ALUMINUM SECONDARY AND SERVICE-ENTRANCE CABLES AND CONDUCTORS FOR ELECTRICAL DISTRIBUTION UTILITIES
    CSA C68.7 : 2011 : R2015 UNDERGROUND SECONDARY AND SERVICE-ENTRANCE CABLE FOR ELECTRICAL DISTRIBUTION UTILITIES
    CAN/CSA-C227.3-06 (R2017) Low-profile, single-phase, pad-mounted distribution transformers with separable insulated high-voltage connectors
    CSA C2.2 : 2006 POLE-MOUNTED, SINGLE-PHASE DISTRIBUTION TRANSFORMERS FOR ELECTRIC UTILITIES
    CSA C411.6 : 2011 : INC : UPD 2 : 2013 LINE POST COMPOSITE INSULATORS FOR OVERHEAD DISTRIBUTION LINES <= 75 KV
    CSA C411.7 : 2011 : R2016 COMPOSITE INSULATORS FOR GUY WIRES
    CSA C68.7 : 2011 UNDERGROUND SECONDARY AND SERVICE-ENTRANCE CABLE FOR ELECTRICAL DISTRIBUTION UTILITIES
    CSA C227.4 : 2006 : R2017 THREE-PHASE, PAD-MOUNTED DISTRIBUTION TRANSFORMERS WITH SEPARABLE INSULATED HIGH-VOLTAGE CONNECTORS
    CSA B242 : 2005 GROOVE- AND SHOULDER-TYPE MECHANICAL PIPE COUPLINGS
    CSA C227.3 : 2006 : R2011 LOW-PROFILE, SINGLE-PHASE, PAD-MOUNTED DISTRIBUTION TRANSFORMERS WITH SEPARABLE INSULATED HIGH-VOLTAGE CONNECTORS
    CSA C68.9 : 2009 : INC : UPD 1 : 2011 COVERED OVERHEAD DISTRIBUTION LINE WIRE
    CSA C310 : 2009 : INC : UPD 2 : 2012 DISTRIBUTION CLASS POLYMERIC CUTOUTS
    CSA C68.10 : 2014 SHIELDED POWER CABLE FOR COMMERCIAL AND INDUSTRIAL APPLICATIONS, 5-46 KV
    CSA S475 : 2003 SEA OPERATIONS
    CSA B242 : 2005 : R2016 GROOVE- AND SHOULDER-TYPE MECHANICAL PIPE COUPLINGS
    CSA C411.5 : 2016 DEAD-END/SUSPENSION COMPOSITE INSULATORS FOR OVERHEAD LINES <= 75 KV
    CSA C2.1 : 2006 : R2011 SINGLE-PHASE AND THREE-PHASE LIQUID-FILLED DISTRIBUTION TRANSFORMERS
    CSA C62155 : 2006 : R2011 HOLLOW PRESSURIZED AND UNPRESSURIZED CERAMIC AND GLASS INSULATORS FOR USE IN ELECTRICAL EQUIPMENT WITH RATED VOLTAGES GREATER THAN 1000 V
    CSA Z245.6 : 2006 : R2016 COILED ALUMINUM LINE PIPE AND ACCESSORIES
    CSA C411.7 : 2011 : INC : UPD 1 : 2011 COMPOSITE INSULATORS FOR GUY WIRES
    CAN/CSA-C2.2-06 (R2017) Pole-Mounted, Single-Phase Distribution Transformers for Electric Utilities
    CSA C61400-3 : 2011 WIND TURBINES - PART 3: DESIGN REQUIREMENTS FOR OFFSHORE WIND TURBINES
    CSA C411.7 : 2011 COMPOSITE INSULATORS FOR GUY WIRES
    CSA C227.4 : 2006 : R2011 THREE-PHASE, PAD-MOUNTED DISTRIBUTION TRANSFORMERS WITH SEPARABLE INSULATED HIGH-VOLTAGE CONNECTORS
    CSA Z316.7 : 2012 PRIMARY SAMPLE COLLECTION FACILITIES AND MEDICAL LABORATORIES - PATIENT SAFETY AND QUALITY OF CARE - REQUIREMENTS FOR COLLECTING, TRANSPORTING, AND STORING SAMPLES
    CSA Z314.0 : 2013 MEDICAL DEVICE REPROCESSING - GENERAL REQUIREMENTS
    CSA B51 : 2014 BOILER, PRESSURE VESSEL, AND PRESSURE PIPING CODE

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 31000:2009 Risk management Principles and guidelines
    IEC 61160:2005 Design review
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 37500:2014 Guidance on outsourcing
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
    ISO 10007:2017 Quality management — Guidelines for configuration management
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective