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  • CSA ISO 9004 : 2009 : R2015

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH

    Available format(s):  Hardcopy, PDF

    Superseded date:  09-10-2020

    Language(s):  English, French

    Published date:  01-01-2015

    Publisher:  Canadian Standards Association

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Managing for the sustained success of an organization
    5 Strategy and policy
    6 Resource management
    7 Process management
    8 Monitoring, measurement, analysis and review
    9 Improvement, innovation and learning
    Annex A (informative) - Self-assessment tool
    Annex B (informative) - Quality management principles
    Annex C (informative) - Correspondence between ISO 9004:2009
            and ISO 9001:2008
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance to organizations to support the achievement of sustained success by a quality management approach.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes CSA ISO 9004-1 (05/2001)
    Document Type Standard
    Product Note Reconfirmed EN
    Publisher Canadian Standards Association
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 14047:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/TR 14049:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 31000:2009 Risk management Principles and guidelines
    IEC 61160:2005 Design review
    ISO 26000:2010 Guidance on social responsibility
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    BS OHSAS 18002:2008 Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001:2007
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
    ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/TS 14048:2002 Environmental management — Life cycle assessment — Data documentation format
    ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO 14040:2006 Environmental management Life cycle assessment Principles and framework
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