• CAN/CSA-ISO/IEC 29155-4:18

    Current The latest, up-to-date edition.

    Systems and software engineering — Information technology project performance benchmarking framework — Part 4: Guidance for data collection and maintenance (Adopted ISO/IEC 29155-4:2016, first edition, 2016-10-15)

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2018

    Publisher:  Canadian Standards Association

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Abbreviated terms
    5 Requirements and guidance for data definition
    6 Functions for data collection
    7 Requirements and guidance for data collection
    8 Functions for maintenance and support
    9 Requirements and guidance for maintenance and support
    Annex A (informative) - The benchmarking information model
    Annex B (informative) - Classification of data elements and
            comparison with other related standards
    Annex C (informative) - Framework model of IT project
            performance benchmarking in ISO/IEC 29155-1
    Bibliography

    Abstract - (Show below) - (Hide below)

    Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T). Scope This document provides general requirements and guidance for collecting and maintaining data of information technology (IT) projects and for delivering the benchmarking repository within benchmarking activities of \"the IT project performance benchmarking framework\" by prescribing the following: a) requirements and guidance for data element definitions; b) requirements and guidance for the data collection and maintenance processes within the benchmarking framework; c) requirements and guidance for maintaining benchmarking repository product and issued benchmarks. This document mainly focuses on three major activities, which are \"maintain repository\", \"submit IT project data\", and \"measure IT project\" activities. This document is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, benchmarking service provider, and IT project team). NOTE The following are examples of how this document can be used: by a benchmark provider, to define data elements, collect and maintain IT project data, and provide benchmarking repository product or issued benchmarks; by a benchmarking analyst, to use benchmarking repository product and/or benchmarks for executing an instance of benchmarking; by a benchmarking service provider, to utilize benchmarking repository product and/or benchmarks for providing benchmarking services; by an IT service provider, to define data elements to be measured and/or to be submitted to repository owner. It is out of the scope of this document to prescribe a particular set of data element definitions, formats or contents of the benchmarking repository.

    Scope - (Show below) - (Hide below)

    Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T). Scope This document provides general requirements and guidance for collecting and maintaining data of information technology (IT) projects and for delivering the benchmarking repository within benchmarking activities of \"the IT project performance benchmarking framework\" by prescribing the following: a) requirements and guidance for data element definitions; b) requirements and guidance for the data collection and maintenance processes within the benchmarking framework; c) requirements and guidance for maintaining benchmarking repository product and issued benchmarks. This document mainly focuses on three major activities, which are \"maintain repository\", \"submit IT project data\", and \"measure IT project\" activities. This document is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, benchmarking service provider, and IT project team). NOTE The following are examples of how this document can be used: by a benchmark provider, to define data elements, collect and maintain IT project data, and provide benchmarking repository product or issued benchmarks; by a benchmarking analyst, to use benchmarking repository product and/or benchmarks for executing an instance of benchmarking; by a benchmarking service provider, to utilize benchmarking repository product and/or benchmarks for providing benchmarking services; by an IT service provider, to define data elements to be measured and/or to be submitted to repository owner. It is out of the scope of this document to prescribe a particular set of data element definitions, formats or contents of the benchmarking repository.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher Canadian Standards Association
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 29155-1:2011 Systems and software engineering Information technology project performance benchmarking framework Part 1: Concepts and definitions
    ISO/IEC 25012:2008 Software engineering — Software product Quality Requirements and Evaluation (SQuaRE) — Data quality model
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
    ISO/IEC 29155-2:2013 Systems and software engineering Information technology project performance benchmarking framework Part 2: Requirements for benchmarking
    ISO/IEC 25021:2012 Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — Quality measure elements
    ISO/IEC 15939:2007 Systems and software engineering Measurement process
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