Foreword
Introduction
1 Scope
2 Terms and definitions
3 Components of drinking water supply systems
4 Objectives for the drinking water utility
5 Management components of a drinking water utility
6 Guidelines for the management of drinking water utilities
7 Assessment of water services
8 Performance indicators
Annex A (informative) - Tables of corresponding terms in
English, French and Spanish
Annex B (informative) - Schematics of drinking water supply
systems
Annex C (informative) - Possible actions to achieve the
objectives of the drinking water utility
Annex D (informative) - Further guidelines for the
management of drinking water utilities
Annex E (informative) - Examples of service assessment
criteria related to the drinking water utility objectives,
performance indicators related to assessment criteria,
and service assessment criteria related to components
of a drinking water system
Annex F (informative) - Example of confidence-grading
scheme for performance indicators systems
Bibliography