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  • DIN EN 14508:2016-06

    Current The latest, up-to-date edition.

    POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL

    Available format(s):  Hardcopy, PDF

    Language(s):  English, German

    Published date:  01-01-2016

    Publisher:  German Institute for Standardisation (Deutsches Institut für Normung)

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    Table of Contents - (Show below) - (Hide below)

    National foreword
    European foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Methodology
    5 Real mail studies
    6 Geographical stratification
    7 Estimators of transit time
    8 Test mail characteristics
    9 Report
    10 Quality control and auditing
    Annex A (normative) - Relaxation related to
            flows with small real mail volumes
    Annex B (informative) - Changes to the 2007
            version of EN 14508
    Bibliography

    Abstract - (Show below) - (Hide below)

    Defines methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. Also considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher German Institute for Standardisation (Deutsches Institut für Normung)
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    EN ISO 19011:2011 COR 2011 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
    EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 3534-2:2006 Statistics Vocabulary and symbols Part 2: Applied statistics
    EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    ISO 3534-3:2013 Statistics — Vocabulary and symbols — Part 3: Design of experiments
    ISO 10007:2017 Quality management — Guidelines for configuration management
    EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
    ISO 3534-1:2006 Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability
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