DIN EN ISO 18295-1:2016-07 (Draft)

Superseded

Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)

Available format(s): Hardcopy, PDF

Superseded date: 05-11-2017

Language(s): German

Published date: 01-01-2016

General Product Information - (Show below) - (Hide below)

Comment Closes On
Development Note	Supersedes DIN EN 15838. (10/2017)
Document Type	Draft
ISBN
Pages
Published
Publisher	German Institute for Standardisation (Deutsches Institut für Normung)
Status	Superseded

DIN EN ISO 18295-2:2016-07 (Draft)	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)

ISO/IEC 27001:2013	Information technology — Security techniques — Information security management systems — Requirements
DIN EN ISO 22301:2014-12	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
DIN ISO 2859-1:2014-08	SAMPLING PROCEDURES FOR INSPECTION BY ATTRIBUTES - PART 1: SAMPLING SCHEMES INDEXED BY ACCEPTANCE QUALITY LIMIT (AQL) FOR LOT-BY-LOT INSPECTION (ISO 2859-1:1999 + COR. 1:2001 + AMD.1:2011)
ISO 22301:2012	Societal security Business continuity management systems Requirements
ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
DIN EN ISO/IEC 27001:2017-06	Information technology - Security techniques - Information security management systems - Requirements (ISO/IEC 27001:2013 including Cor 1:2014 and Cor 2:2015)
DIN ISO 10004:2015-01	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012)

Product Format

Quantity

Buy now

Add to cart

Create account

Comment Closes On
Development Note	Supersedes DIN EN 15838. (10/2017)
Document Type	Draft
ISBN
Pages
Published
Publisher	German Institute for Standardisation (Deutsches Institut für Normung)
Status	Superseded

DIN EN ISO 18295-2:2016-07 (Draft)	CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)

ISO/IEC 27001:2013	Information technology — Security techniques — Information security management systems — Requirements
DIN EN ISO 22301:2014-12	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
DIN ISO 2859-1:2014-08	SAMPLING PROCEDURES FOR INSPECTION BY ATTRIBUTES - PART 1: SAMPLING SCHEMES INDEXED BY ACCEPTANCE QUALITY LIMIT (AQL) FOR LOT-BY-LOT INSPECTION (ISO 2859-1:1999 + COR. 1:2001 + AMD.1:2011)
ISO 22301:2012	Societal security Business continuity management systems Requirements
ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
DIN EN ISO/IEC 27001:2017-06	Information technology - Security techniques - Information security management systems - Requirements (ISO/IEC 27001:2013 including Cor 1:2014 and Cor 2:2015)
DIN ISO 10004:2015-01	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012)