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  • EG 202 132 : 1.1.1

    Current The latest, up-to-date edition.

    HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Introduction
    1 Scope
    2 References
    3 Definitions and abbreviations
       3.1 Definitions
       3.2 Abbreviations
    4 The evolution of mobile communication and concepts of mobility
       4.1 Major milestones in the evolution of mobile communication
       4.2 Concepts and notions of mobility
    5 Rationale for generic user interface elements
    6 User and operator requirements in a mobile communication
       environment
       6.1 Reducing the usability gap
       6.2 User requirements approach
       6.3 User meta-requirements
       6.4 Operator requirements
       6.5 Linking user meta-requirements and recommendations
    7 Terminology, symbols, auditory signals and user guides
       7.1 Terminology
       7.2 Symbols
       7.3 Auditory signals
       7.4 User guides and reference documentation
    8 Configuration and guidance for terminal and service access,
       interworking, portability and error handling
       8.1 General configuration procedures for service access
       8.2 Configuration procedures for access to specific services
       8.3 Interworking and portability
       8.4 Error handling guidance
    9 Terminal- and network-related generic UI elements
       9.1 International access code
       9.2 Safety and security indicators
       9.3 Text entry, retrieval and control
       9.4 Accessibility and assistive terminal interfaces
       9.5 Common keys
       9.6 Language selection mechanisms
       9.7 Voice and speech user interfaces
       9.8 Users' data privacy, security and access control
       9.9 Telephone number format and handling
       9.10 Universal addressing in converging networks
       9.11 Synchronization and back-up
    10 Service and application specific UI elements
       10.1 Emergency call services
       10.2 Voice call services
       10.3 Video call services
       10.4 Mobile browsing and Internet services
       10.5 Positioning-related services
       10.6 Service and content presence, availability and connectivity
       10.7 Payments, cost of services and content
       10.8 Messaging services
       10.9 Instant mobile messaging services
    Annex A (normative): Collective table of all recommendations
    Annex B (informative): Bibliography
    History

    Abstract - (Show below) - (Hide below)

    Describes end-user access to information and communication services from mobile telecommunication terminals.

    General Product Information - (Show below) - (Hide below)

    Committee HF
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    I.S. CWA 50487:2006 SMARTHOUSE CODE OF PRACTICE
    EG 202 308 : 1.2.1 USER GROUP; USER INTEROPERABILITY CRITERIA
    TR 102 308 : 1.1.1 USER GROUP; USER INTEROPERABILITY CRITERIA
    EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
    EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
    TR 103 180 : 1.2.1 ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS
    EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
    TR 102 415 : 1.1.1 HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
    EG 202 421 : 1.1.1 HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
    UNI EN ISO 9241-129 : 2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
    UNE-EN ISO 9241-129:2011 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
    SR 002 564 : 2.0.0 APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
    09/30192428 DC : 0 BS ISO 9241-129 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON INDIVIDUALIZATION
    TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
    ISO/IEC TR 19766:2007 Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities
    BS EN ISO 9241-129:2010 Ergonomics of human-system interaction Guidance on software individualization
    TR 102 535 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
    TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
    DIN EN ISO 9241-129:2011-03 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    TR 102 410 : 1.1.1 EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS
    TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
    I.S. EN ISO 9241-129:2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
    ISO 9241-129:2010 Ergonomics of human-system interaction Part 129: Guidance on software individualization
    EN ISO 9241-129:2010 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    TR 102 806 : 1.1.1 USER GROUP; ANALYSIS OF CURRENT END-TO-END QOS STANDARDIZATION STATE
    EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
    EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES

    Standards Referencing This Book - (Show below) - (Hide below)

    ETR 095 : 20001 HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
    TR 102 133 : 1.1.1 HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES
    ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
    ISO 9186:2001 Graphical symbols Test methods for judged comprehensibility and for comprehension
    TR 102 125 : 1.1.1 HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES
    EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
    ETR 187 : 20001 HUMAN FACTORS (HF); RECOMMENDATION OF CHARACTERISTICS OF TELEPHONE SERVICES TONES WHEN LOCALLY GENERATED IN TELEPHONY TERMINALS
    EG 201 795 : 1.1.1 HUMAN FACTORS (HF); ISSUES CONCERNING USER IDENTIFICATION IN FUTURE TELECOMMUNICATIONS SYSTEMS
    ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
    EG 202 067 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK
    SR 002 180 : 1.1.1 REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
    ES 201 381 : 1.1.1 HUMAN FACTORS (HF) - TELECOMMUNICATIONS KEYPADS AND KEYBOARDS - TACTILE IDENTIFIERS
    ES 201 275 : 1.1.1 HUMAN FACTORS (HF) - USER CONTROL PROCEDURES IN BASIC CALL, POINT-TO-POINT CONNECTIONS, FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
    EG 202 116 : 1.2.2 HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
    ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
    TR 101 041-2 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES; LISTING AND ANALYSIS OF EUROPEAN WORLD AND STANDARDIZED TONES
    ISO/IEC 11581-5:2004 Information technology — User system interfaces and symbols — Icon symbols and functions — Part 5: Tool icons
    EN 301 462 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE
    ETS 300 179 : 20001 INTEGRATED SERVICES DIGITAL NETWORK (ISDN); ADVICE OF CHARGE: CHARGING INFORMATION DURING THE CALL (AOC-D) SUPPLEMENTARY SERVICE - SERVICE DESCRIPTION
    TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
    ETR 113 : 20001 HUMAN FACTORS (HF) - RESULTS OF AN EVALUATION STUDY OF PICTOGRAMS FOR POINT TO POINT VIDEOTELEPHONY
    ETS 300 180 : 20001 INTEGRATED SERVICES DIGITAL NETWORK (ISDN); ADVICE OF CHARGE: CHARGING INFORMATION AT THE END OF THE CALL (AOC-E) SUPPLEMENTARY SERVICE - SERVICE DESCRIPTION
    ISO/IEC 9995-7:2009 Information technology Keyboard layouts for text and office systems Part 7: Symbols used to represent functions
    ISO 639-2:1998 Codes for the representation of names of languages — Part 2: Alpha-3 code
    TS 122 101 : 13.8.0 UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; SERVICE ASPECTS; SERVICE PRINCIPLES (3GPP TS 22.101 VERSION 14.9.0 RELEASE 14)
    TR 101 041-1 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES - A REVIEW AND RECOMMENDATIONS
    ETS 300 178 : 20001 INTEGRATED SERVICES DIGITAL NETWORK ISDN; ADVICE OF CHARGE: CHARGING INFORMATION AT CALL SET-UP TIME (AOC-S) SUPPLEMENTARY SERVICE - SERVICE DESCRIPTION
    IEC 80416-1:2008 Basic principles for graphical symbols for use on equipment - Part 1: Creation of graphical symbols for registration
    EG 202 191 : 1.1.1 HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
    ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
    ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
    ISO 3166-1:2013 Codes for the representation of names of countries and their subdivisions Part 1: Country codes
    TR 101 767 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION
    ISO 7000:2014 Graphical symbols for use on equipment Registered symbols
    ISO/IEC Guide 74:2004 Graphical symbols — Technical guidelines for the consideration of consumers' needs
    ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
    EG 201 379 : 1.1.1 HUMAN FACTORS (HF) - FRAMEWORK FOR THE DEVELOPMENT, EVALUATION AND SELECTION OF GRAPHICAL SYMBOLS
    EG 202 249 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS
    ETS 300 907 : 20005 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+); MAN-MACHINE INTERFACE (MMI) OF THE MOBILE STATION (MS)
    ETR 297 : 20001 HUMAN FACTORS (HF)
    ETR 329 : 20001 HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)
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