EN 14137:2003

Withdrawn

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POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF LOSS OF REGISTERED MAIL AND OTHER TYPES OF POSTAL SERVICE USING A TRACK AND TRACE SYSTEM

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Withdrawn date: 01-04-2014

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Published date: 12-01-2013

Publisher: Comite Europeen de Normalisation

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Table of Contents - (Show below) - (Hide below)

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Measurement
  4.1 General
  4.2 Minimum period before an item is considered to be
      lost or substantially delayed
  4.3 Calculation of number of lost or substantially
      delayed items
  4.4 Information to be recorded for domestic mail
  4.5 Information to be recorded for cross-border mail
5 Methodology
  5.1 Monitoring system
  5.2 Items not reported as delivered
  5.3 Items incorrectly recorded as delivered
  5.4 Items not recorded on the monitoring system
  5.5 Accuracy requirements
6 Reporting
  6.1 General
  6.2 Domestic mail
  6.3 Cross-border mail
7 Quality control
Annex A (normative) Calculation of accuracy
  A.1 Calculation of loss rate
  A.2 Accuracy of the loss rate
  A.3 Estimation of accuracy
Annex B (informative) Calculation of loss of registered
        mail
Bibliography

Abstract - (Show below) - (Hide below)

Provides methods for measuring the level of loss and substantial delay of domestic and cross-border registered letter mail, collected, processes and delivered by postal service providers.

General Product Information - (Show below) - (Hide below)

Committee	TC 331
Document Type	Standard
ISBN
Pages
Published
Publisher	Comite Europeen de Normalisation
Status	Withdrawn

National Adoptions - (Show below) - (Hide below)

Equivalent Standard(s)	Relationship
UNI EN 14137 : 2004	Identical
I.S. EN 14137:2003	Identical
SN EN 14137 : 2003	Identical
UNE-EN 14137:2004	Identical
BS EN 14137:2003	Identical
PN EN 14137 : 2007	Identical
NF EN 14137 : 2004	Identical
NEN EN 14137 : 2003	Identical
DIN EN 14137:2004-01	Identical

Standards Referenced By This Book - (Show below) - (Hide below)

I.S. CEN TS 14773:2004	POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF LOSS AND SUBSTANTIAL DELAY IN PRIORITY AND FIRST CLASS SINGLE PIECE MAIL USING A SURVEY OF TEST LETTERS
CEN/TR 15472:2006	Postal services - Measurement of transit times for parcels by the use of a track and trace system
I.S. CEN TR 15472:2006	POSTAL SERVICES - MEASUREMENT OF TRANSIT TIMES FOR PARCELS BY THE USE OF A TRACK AND TRACE SYSTEM
PD CEN/TR 15472:2006	Postal services. Measurement of transit times for parcels by the use of a track and trace system
CEN/TS 14773:2004	Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters

Standards Referencing This Book - (Show below) - (Hide below)

ISO 19011:2011	Guidelines for auditing management systems
EN 13850:2012	Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
EN 14012:2008	Postal services - Quality of service - Complaints handling principles
EN ISO 9001:2015	Quality management systems - Requirements (ISO 9001:2015)
ISO 9001:2015	Quality management systems — Requirements
ISO/IEC Guide 2:2004	Standardization and related activities General vocabulary
EN 45020 : 2006	STANDARDIZATION AND RELATED ACTIVITIES - GENERAL VOCABULARY

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