Skip to content
Please enter a keyword to search

  • EN ISO 19011:2011 COR 2011

    Current The latest, up-to-date edition.

    GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)

    Available format(s): 

    Language(s): 

    Published date:  12-01-2013

    Publisher:  Comite Europeen de Normalisation

    Pure ENs are not available for sale, please purchase a suitable national adoption

    Sorry this product is not available in your region.

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Principles of auditing
    5 Managing an audit programme
    6 Performing an audit
    7 Competence and evaluation of auditors
    Annex A (informative) - Guidance and illustrative
            examples of discipline-specific knowledge
            and skills of auditors
    Annex B (informative) - Additional guidance for
            auditors for planning and conducting audits
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit programme, auditors and audit teams.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes EN ISO 14010, EN ISO 14011, EN ISO 14012, EN 30011-1, EN 30011-2 AND EN 30011-3. (11/2002)
    Document Type Standard
    Publisher Comite Europeen de Normalisation
    Status Current
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS EN 15224:2016 Quality management systems. EN ISO 9001:2015 for healthcare
    DIN EN 15358 E : 2011 SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS
    10/30206406 DC : 0 BS EN 16214-2 - SUSTAINABLY PRODUCED BIOMASS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS FOR BIOFUELS AND BIOLIQUIDS - PART 2: CONFORMITY ASSESSMENT, INCLUDING CHAIN OF CUSTODY AND MASS BALANCE
    CEI UNI EN 16247-3 : 2015 ENERGY AUDITS - PART 3: PROCESSES
    DD CEN/TS 15224:2005 Health services. Quality management systems. Guide for the use of EN ISO 9001:2000
    UNI CEN/TS 16214-2 : 2014 SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 2: CONFORMITY ASSESSMENT INCLUDING CHAIN OF CUSTODY AND MASS BALANCE
    I.S. EN 16844:2017+A2:2019 Aesthetic medicine services - Non-surgical medical treatments
    CEN/TR 15472:2006 Postal services - Measurement of transit times for parcels by the use of a track and trace system
    I.S. EN 1090-1:2009 EXECUTION OF STEEL STRUCTURES AND ALUMINIUM STRUCTURES - PART 1: REQUIREMENTS FOR CONFORMITY ASSESSMENT OF STRUCTURAL COMPONENTS
    I.S. EN 15358:2011 SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS
    I.S. CEN TR 15472:2006 POSTAL SERVICES - MEASUREMENT OF TRANSIT TIMES FOR PARCELS BY THE USE OF A TRACK AND TRACE SYSTEM
    EN 9223-105:2018 Programme Management - Configuration Management - Part 105: Glossary
    UNI EN 1090-1 : 2012 EXECUTION OF STEEL STRUCTURES AND ALUMINIUM STRUCTURES - PART 1: REQUIREMENTS FOR CONFORMITY ASSESSMENT OF STRUCTURAL COMPONENTS
    UNI CEI EN 16247-3 : 2014 ENERGY AUDITS - PART 3: PROCESSES
    S.R. CEN/TS 15472:2016 POSTAL SERVICES - METHOD FOR MEASUREMENT OF PARCEL TRANSIT TIME FOR CROSS-BORDER PARCELS WITHIN THE EUROPEAN UNION AND EFTA USING TRACKING AND TRACING
    BS EN 14508:2016 Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
    EN 13084-7:2012 Free-standing chimneys - Part 7: Product specifications of cylindrical steel fabrications for use in single wall steel chimneys and steel liners
    CEN/TS 15224:2005 Health services - Quality management systems - Guide for the use of EN ISO 9001:2000
    CEN/TS 15472:2016 Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing
    EN 15224:2016 Quality management systems - EN ISO 9001:2015 for healthcare
    EN 1090-1:2009+A1:2011 Execution of steel structures and aluminium structures - Part 1: Requirements for conformity assessment of structural components
    EN 15358:2011 Solid recovered fuels - Quality management systems - Particular requirements for their application to the production of solid recovered fuels
    BS EN 1090-1 : 2009 EXECUTION OF STEEL STRUCTURES AND ALUMINIUM STRUCTURES - PART 1: REQUIREMENTS FOR CONFORMITY ASSESSMENT OF STRUCTURAL COMPONENTS
    10/30236007 DC : 0 BS EN 16214-1 - SUSTAINABLY PRODUCED BIOMASS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS FOR BIOFUELS AND BIOLIQUIDS - PART 1: TERMINOLOGY
    15/30179639 DC : 0 BS EN 14508 - POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
    UNE-EN 1090-1:2011 Execution of steel structures and aluminium structures - Part 1: Requirements for conformity assessment of structural components
    UNI EN 15358 : 2011 SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS
    CEN Guide 14:2010 Common policy guidance for addressing standardisation on qualification of professions and personnel
    S.R. CWA 16275:2011 GUIDELINES FOR THE SELECTION OF CONSULTANTS ADVISING SMES ON INTEGRATED QUALITY, ENVIRONMENT, HEALTH AND SAFETY MANAGEMENT SYSTEMS
    S.R. CEN/TS 16214-2:2014 SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 2: CONFORMITY ASSESSMENT INCLUDING CHAIN OF CUSTODY AND MASS BALANCE
    UNE-EN 15224:2017 Quality management systems - EN ISO 9001:2015 for healthcare
    DIN EN 13850:2013-04 POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL
    DIN EN 13084-7:2013-03 FREE-STANDING CHIMNEYS - PART 7: PRODUCT SPECIFICATIONS OF CYLINDRICAL STEEL FABRICATIONS FOR USE IN SINGLE WALL STEEL CHIMNEYS AND STEEL LINERS
    I.S. EN 14508:2016 POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
    I.S. EN 13084-7:2012 FREE-STANDING CHIMNEYS - PART 7: PRODUCT SPECIFICATIONS OF CYLINDRICAL STEEL FABRICATIONS FOR USE IN SINGLE WALL STEEL CHIMNEYS AND STEEL LINERS
    VDI 4060 Blatt 1:2005-06 Integrated Management Systems - Guidance for practical implementation - General information
    VDI/VDE 3516 Blatt 2:1981-07 Process analytical equipment for fluids
    BS EN 15358:2011 Solid recovered fuels. Quality management systems. Particular requirements for their application to the production of solid recovered fuels
    PD CEN/TS 15472:2016 Postal services. Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing
    PD CEN/TR 15472:2006 Postal services. Measurement of transit times for parcels by the use of a track and trace system
    UNE-EN 16214-1:2013 Sustainability criteria for the production of biofuels and bioliquids for energy applications - Principles, criteria, indicators and verifiers - Part 1: Terminology
    DIN CEN/TS 15472;DIN SPEC 16590:2016-08 POSTAL SERVICES - METHOD FOR MEASUREMENT OF PARCEL TRANSIT TIME FOR CROSS-BORDER PARCELS WITHIN THE EUROPEAN UNION AND EFTA USING TRACKING AND TRACING
    UNE-EN 15358:2011 Solid recovered fuels - Quality management systems - Particular requirements for their application to the production of solid recovered fuels
    UNE-EN 16372:2015 Aesthetic surgery services
    BS EN 16247-3:2014 Energy audits Processes
    DIN CEN/TS 15472;DIN SPEC 16590:2016-08 POSTAL SERVICES - METHOD FOR MEASUREMENT OF PARCEL TRANSIT TIME FOR CROSS-BORDER PARCELS WITHIN THE EUROPEAN UNION AND EFTA USING TRACKING AND TRACING
    DIN EN 16214-1:2012-11 SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 1: TERMINOLOGY
    S.R. CEN/TS 16822:2015 TEXTILES AND TEXTILE PRODUCTS - SELF-DECLARED ENVIRONMENTAL CLAIMS - USE OF THE TERMS
    I.S. EN 16372:2014 AESTHETIC SURGERY SERVICES
    BS EN 9104-001:2013 Aerospace series. Quality management systems Requirements for Aviation, Space, and Defence Quality Management System Certification Programs
    I.S. EN 15224:2016 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    I.S. EN 9223-105:2018 PROGRAMME MANAGEMENT - CONFIGURATION MANAGEMENT - PART 105: GLOSSARY
    EN 16844:2017 Aesthetic medicine services - Non-surgical medical treatments
    DIN EN 14508:2016-06 POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
    CEN/TS 16214-2:2014 Sustainability criteria for the production of biofuels and bioliquids for energy applications - Principles, criteria, indicators and verifiers - Part 2: Conformity assessment including chain of custody and mass balance
    EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
    I.S. EN 13850:2012 POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL
    UNI EN 13850 : 2013 POSTAL SERVICES - QUALITY OF SERVICES - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL
    EN 16247-3:2014 Energy audits - Part 3: Processes
    UNI EN 13084-7 : 2013 FREE-STANDING CHIMNEYS - PART 7: PRODUCT SPECIFICATIONS OF CYLINDRICAL STEEL FABRICATIONS FOR USE IN SINGLE WALL STEEL CHIMNEYS AND STEEL LINERS
    PD CEN/TS 16214-2:2014 Sustainability criteria for the production of biofuels and bioliquids for energy applications. Principles, criteria, indicators and verifiers Conformity assessment including chain of custody and mass balance
    I.S. EN 16844:2017 AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES
    15/30322460 DC : 0 BS EN 9223-105 - PROGRAMME MANAGEMENT - CONFIGURATION MANAGEMENT - PART 105: GLOSSARY
    PREN 14508 : DRAFT 2015 POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
    BS EN 16214-1:2012 Sustainability criteria for the production of biofuels and bioliquids for energy applications. Principles, criteria, indicators and verifiers Terminology
    DD CEN/TS 15358:2006 Solid recovered fuels. Quality management systems. Particular requirements for their application to the production of solid recovered fuels
    PREN 9223-105 : DRAFT 2016 PROGRAMME MANAGEMENT - CONFIGURATION MANAGEMENT - PART 105: GLOSSARY
    PREN 9100 : 200P4 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS
    UNE-EN 9104-001:2013 Aerospace series - Quality management systems - Part 001: Requirements for Aviation, Space, and Defence Quality Management System Certification Programs
    I.S. EN 16214-1:2012 SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 1: TERMINOLOGY
    I.S. EN 16247-3:2014 ENERGY AUDITS - PART 3: PROCESSES
    DIN EN 14508 E : 2016 POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
    BS EN 13084-7:2012 Free-standing chimneys Product specifications of cylindrical steel fabrications for use in single wall steel chimneys and steel liners
    UNE-EN 13084-7:2013 Free-standing chimneys - Part 7: Product specifications of cylindrical steel fabrications for use in single wall steel chimneys and steel liners
    UNE-EN 13850:2013 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
    EN 16372:2014 Aesthetic surgery services
    EN 16214-1:2012 Sustainability criteria for the production of biofuels and bioliquids for energy applications - Principles, criteria, indicators and verifiers - Part 1: Terminology
    EN 9104:2006 Aerospace series - Quality management systems - Requirements for Aerospace Quality Management System Certification/Registrations Programs
    EN 14508:2016 Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
    I.S. CEN TS 15358:2006 SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS
    BS EN 16372:2014 Aesthetic surgery services
    DIN EN 16247-3 E : 2014 ENERGY AUDITS - PART 3: PROCESSES
    PD CEN/TS 16822:2015 Textiles and textile products. Self-declared environmental claims. Use of the terms
    S.R. CEN GUIDE 14:2010 COMMON POLICY GUIDANCE FOR ADDRESSING STANDARDIZATION ON QUALIFICATION OF PROFESSIONS AND PERSONNEL
    DIN EN 15224:2016-04 (Draft) QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    DIN EN 16247-3:2014-08 Energy audits - Part 3: Processes
    09/30202002 DC : 0 BS EN 15358 - SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS
    I.S. CEN TS 15224:2006 HEALTH SERVICES - QUALITY MANAGEMENT SYSTEMS - GUIDE FOR THE USE OF EN ISO 9001:2000
    UNE-EN 16247-3:2014 Energy audits - Part 3: Processes
    S.R. CWA 16030:2009 CODE OF PRACTICE FOR IMPLEMENTING QUALITY IN MOBILITY MANAGEMENT IN SMALL AND MEDIUM SIZED CITIES
    I.S. EN 9104-001:2013 AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - PART 001: REQUIREMENTS FOR AVIATION, SPACE, AND DEFENCE QUALITY MANAGEMENT SYSTEM CERTIFICATION PROGRAMS
    UNI EN 9104-001 : 2013 AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - PART 001: REQUIREMENTS FOR AVIATION, SPACE, AND DEFENCE QUALITY MANAGEMENT SYSTEM CERTIFICATION PROGRAMS
    UNI EN 16214-1 : 2012 SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 1: TERMINOLOGY
    BS EN 16844 : 2017 AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS
    BS EN 13850:2012 Postal Services. Quality of Services. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
    DIN EN 15224:2017-05 QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE
    CEN/TS 15358:2006 Solid recovered fuels - Quality management systems - Particular requirements for their application to the production of solid recovered fuels
    CEN/TS 16822 : 2015 TEXTILES AND TEXTILE PRODUCTS - SELF-DECLARED ENVIRONMENTAL CLAIMS - USE OF THE TERMS
    DIN EN 1090-1:2012-02 Execution of steel structures and aluminium structures - Part 1: Requirements for conformity assessment of structural components (includes Amendment A1:2011)

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 2859-4:2002 Sampling procedures for inspection by attributes Part 4: Procedures for assessment of declared quality levels
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
    ISO 22000:2005 Food safety management systems Requirements for any organization in the food chain
    ISO/IEC 27003:2017 Information technology — Security techniques — Information security management systems — Guidance
    ISO/IEC 27004:2016 Information technology — Security techniques — Information security management — Monitoring, measurement, analysis and evaluation
    ISO 31000:2009 Risk management Principles and guidelines
    ISO 50001:2011 Energy management systems Requirements with guidance for use
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 27005:2011 Information technology Security techniques Information security risk management
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO 28000:2007 Specification for security management systems for the supply chain
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 30301:2011 Information and documentation Management systems for records Requirements
    ISO 14050:2009 Environmental management Vocabulary
    ISO Guide 73:2009 Risk management — Vocabulary
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective