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  • EN ISO 9004:2018

    Current The latest, up-to-date edition.

    Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)

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    Language(s): 

    Published date:  11-04-2018

    Publisher:  Comite Europeen de Normalisation

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    Table of Contents - (Show below) - (Hide below)

    European foreword
    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Quality of an organization and sustained success
    5 Context of an organization
    6 Identity of an organization
    7 Leadership
    8 Process management
    9 Resource management
    10 Analysis and evaluation of an organization's performance
    11 Improvement, learning and innovation
    Annex A (informative) - Self-assessment tool
    Bibliography

    Abstract - (Show below) - (Hide below)

    ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

    General Product Information - (Show below) - (Hide below)

    Committee CEN/BT
    Development Note Supersedes EN ISO 9004-1. (12/2000) Supersedes EN 29004-2. (06/2015)
    Document Type Standard
    Publisher Comite Europeen de Normalisation
    Status Current
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC/IEEE 24748-5:2017 Systems and software engineering — Life cycle management — Part 5: Software development planning
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 14047:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/TR 14049:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis
    ISO 22000:2005 Food safety management systems Requirements for any organization in the food chain
    ISO 31000:2009 Risk management Principles and guidelines
    IEC 61160:2005 Design review
    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO 26000:2010 Guidance on social responsibility
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 50001:2011 Energy management systems Requirements with guidance for use
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 19600:2014 Compliance management systems Guidelines
    ISO 22316:2017 Security and resilience — Organizational resilience — Principles and attributes
    ISO 39001:2012 Road traffic safety (RTS) management systems — Requirements with guidance for use
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO 37001:2016 Anti-bribery management systems — Requirements with guidance for use
    ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/TS 14048:2002 Environmental management — Life cycle assessment — Data documentation format
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO 14040:2006 Environmental management Life cycle assessment Principles and framework
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