Foreword
Introduction
1 Scope
2 Normative References
3 Definitions and Abbreviations
3.1 Definitions
3.1.1 Quality
3.1.2 Quality Assessment
3.1.3 Quality Assurance
3.1.4 Quality Management
3.1.5 Standards
3.2 Acronyms
4 Classification
4.1 Evaluation of Classification schemes
4.1.1 Lifecycle MODELS
4.1.2 Functional Models
4.2 Classification Scheme
4.3 Conclusion
4.4 Analysis
4.5 Process-oriented approaches
4.5.1 ETB Quality RESEARCH
4.5.2 Additional Information
4.5.3 ETB Quality Criteria
4.5.4 ESSEN Learning Model
4.5.5 BAOL Quality Mark for learning centres
4.5.6 DESIRE - Development of a European Service
for Information on Research and Education
4.5.7 QAA Code of Practice
4.5.8 EQUIS Model
4.5.9 FQM Excellence Model
4.5.10 EFQM Excellence Model/QAA
4.5.11 National Grid for Learning (NGfL)
4.5.12 ISO 9000 Mapping
4.5.13 Education for Performance Excellence
4.5.14 Survey of process oriented approaches in
Germany
4.6 Product-oriented approaches
4.6.1 Erlangen Catalog
4.6.2 American Society for Training & Development:
E-Learning Certification
4.7 Learning Resource Transparency
4.7.1 Transparency and information for the learner
in quality assurance approaches
4.7.2 Standard Analysis
4.8 Conclusion
5 Synthesis
5.1 Proposal for a new quality assurance Framework
6 Recommendations
6.1 Recommendation 1: European Quality Standard
6.2 Recommendation 2: Learning Resource Transparency
6.3 Recommendation 3: Internationalization
6.4 Recommendation 4: Quality Assurance Repository
6.5 Recommendation 5: Tool-Based Quality Assurance
6.6 Recommendation 6: Promotion
7 Useful Resources
7.1 Theories, Methods, Concepts
7.2 Best-Practice
7.3 Projects & Examples