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POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL
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Available format(s): Hardcopy, PDF
Superseded date: 11-07-2020
Language(s): English
Published date: 01-01-2012
Publisher: National Standards Authority of Ireland
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.Only cited Standards give presumption of conformance to New Approach Directives/Regulations.Dates of withdrawal of national standards are available from NSAI.
Foreword0 Introduction1 Scope2 Normative references3 Terms and definitions4 Symbols and abbreviations5 Transit time as a Quality-of-Service indicator6 Methodology7 Report8 Quality control and auditing9 The annexesAnnex A (normative) - Accuracy calculation .Annex B (normative) - Transit Time Calculation RuleAnnex C (normative) - Quality control and auditingAnnex D (normative) - Relaxation related to flows with small real mail volumesAnnex E (informative) - Purpose of postal Quality of Service standardsAnnex F (informative) - Considerations before implementing EN 13850Annex G (informative) - Design basisAnnex H (informative) - Implementing EN 13850Annex I (informative) - Application of the accuracy calculationAnnex J (informative) - Changes to the 2007 version of EN 13850
Defines methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators.
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