Foreword
Introduction
1 Scope
2 Terms and definitions
3 Requirements
3.1 Funeral personnel
3.2 Complaints handling procedures
3.3 Monitoring system
3.4 Care of the deceased and hygienic measures
3.5 Removal/transfer and transport
3.6 Funeral home facilities
3.7 Funeral
3.8 Advisory service
3.9 Pre-arrangement of funerals
Annex A (informative) "Laissez-passer" for a deceased or
cremated remains (Example)
Annex B (informative) Code of ethics of the International
Cremation Federation (ICF)
Annex C (Informative) A-deviations