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    I.S. EN ISO 9000:2015

    Current The latest, up-to-date edition.

    QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2015

    Publisher:  National Standards Authority of Ireland

    For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
    Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

    Dates of withdrawal of national standards are available from NSAI.

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Fundamental concepts and quality management
      principles
    3 Terms and definitions
    Annex A (informative) - Concept relationships and
            their graphical representation
    Bibliography
    Alphabetical index of terms

    Abstract - (Show below) - (Hide below)

    Explains the fundamental concepts and principles of quality management which are universally applicable to the following: - organizations seeking sustained success through the implementation of a quality management system; - customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements; - organizations seeking confidence in their supply chain that their product and service requirements will be met; - organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; - organizations performing conformity assessments against the requirements of ISO 9001; - providers of training, assessment or advice in quality management; and - developers of related standards.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes I.S. EN ISO 8402. (07/2005) Supersedes I.S. EN ISO 9000-1. (08/2012)
    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    I.S. 821:2006 GAS PRESSURE REGULATING STATIONS FOR DISTRIBUTION
    I.S. 3218:2013 FIRE DETECTION AND ALARM SYSTEMS FOR BUILDINGS - SYSTEM DESIGN, INSTALLATION, COMMISSIONING, SERVICING AND MAINTENANCE
    I.S. 328:2015/AC1:2015 GAS TRANSMISSION PIPELINES AND PIPELINE INSTALLATIONS (EDITION 4)
    I.S. EN 13670:2009 EXECUTION OF CONCRETE STRUCTURES
    I.S. 328:2015 GAS TRANSMISSION PIPELINES AND PIPELINE INSTALLATIONS (EDITION 4)
    I.S. EN 13670 NATIONAL ANNEX:2015 IRISH NATIONAL ANNEX TO I.S. EN 13670:2009 - EXECUTION OF CONCRETE STRUCTURES
    I.S. 393:2005 ENERGY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 1087-1:2000 Terminology work Vocabulary Part 1: Theory and application
    ISO 10015:1999 Quality management Guidelines for training
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 31000:2009 Risk management Principles and guidelines
    ISO/TS 16949:2009 Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10241-2:2012 Terminological entries in standards — Part 2: Adoption of standardized terminological entries
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 50001:2011 Energy management systems Requirements with guidance for use
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO/IEC Guide 99:2007 International vocabulary of metrology Basic and general concepts and associated terms (VIM)
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO 3534-2:2006 Statistics Vocabulary and symbols Part 2: Applied statistics
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC Guide 2:2004 Standardization and related activities General vocabulary
    ISO 10241-1:2011 Terminological entries in standards — Part 1: General requirements and examples of presentation
    ISO 704:2009 Terminology work — Principles and methods
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO Guide 73:2009 Risk management — Vocabulary
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