• ISO 9241-920:2009

    Current The latest, up-to-date edition.

    Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English, French

    Published date:  23-03-2009

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO 9241-920:2009 gives recommendations for tactile and haptic hardware and software interactions. It provides guidance on the design and evaluation of hardware, software, and combinations of hardware and software interactions, including: the design/use of tactile/haptic inputs, outputs, and/or combinations of inputs and outputs, with general guidance on their design/use as well as on designing/using combinations of tactile and haptic interactions for use in combination with other modalities or as the exclusive mode of interaction; the tactile/haptic encoding of information, including textual data, graphical data and controls; the design of tactile/haptic objects, the layout of tactile/haptic space; interaction techniques.

    It does not provide recommendations specific to Braille, but can apply to interactions that make use of Braille.

    The recommendations given in ISO 9241-920:2009 are applicable to at least the controls of a virtual workspace, but they can also be applied to an entire virtual environment consistent, in as far as possible, with the simulation requirements.

    NOTE It is recognized that some interactive scenarios might be constrained by the limitation that a real workspace is to be modelled in a virtual environment. Objects can be in suboptimal positions or conditions for haptic interaction by virtue of the situation being modelled.

    General Product Information - (Show below) - (Hide below)

    Development Note Supersedes ISO/DIS 9241-920. (03/2009)
    Document Type Standard
    Product Note THIS STANDARD ALSO REFERS TO ISO/IEC TR 24752:2008 (all parts),
    Publisher International Organization for Standardization
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS EN ISO 13482:2014 Robots and robotic devices. Safety requirements for personal care robots
    BS EN ISO 9241-910:2011 Ergonomics of human-system interaction Framework for tactile and haptic interaction
    BS ISO 9241-940:2017 Ergonomics of human-system interaction Evaluation of tactile and haptic interactions
    09/30191860 DC : 0 BS EN 60601-1-6 - MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD - USABILITY
    11/30212367 DC : 0 BS EN ISO 13482 - ROBOTS AND ROBOTIC DEVICES - SAFETY REQUIREMENTS FOR NON-INDUSTRIAL ROBOTS - NON-MEDICAL PERSONAL CARE ROBOT
    I.S. EN ISO 9241-154:2013 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
    09/30176512 DC : 0 BS EN 62508 - GUIDANCE ON HUMAN ASPECTS OF DEPENDABILITY
    DIN EN ISO 13482:2014-11 ROBOTS AND ROBOTIC DEVICES - SAFETY REQUIREMENTS FOR PERSONAL CARE ROBOTS (ISO 13482:2014)
    BS EN 60601-1-6 : 2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
    ISO 9241-960:2017 Ergonomics of human-system interaction — Part 960: Framework and guidance for gesture interactions
    ISO 9241-910:2011 Ergonomics of human-system interaction — Part 910: Framework for tactile and haptic interaction
    UNI EN ISO 9241-154 : 2013 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS
    15/30265639 DC : 0 BS ISO 9241-940 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 940: EVALUATION OF TACTILE AND HAPTIC INTERACTIONS
    16/30283980 DC : 0 BS EN ISO 9241-220 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 220: PROCESSES FOR ENABLING, EXECUTING AND ASSESSING HUMAN-CENTRED DESIGN WITHIN ORGANIZATIONS
    I.S. EN 60601-1-6:2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
    EN ISO 9241-960:2017 Ergonomics of human-system interaction - Part 960: Framework and guidance for gesture interactions (ISO 9241-960:2017)
    I.S. EN 62508:2010 GUIDANCE ON HUMAN ASPECTS OF DEPENDABILITY
    UNI EN ISO 9241-129 : 2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
    IEC 62508:2010 Guidance on human aspects of dependability
    I.S. EN ISO 17776:2016 PETROLEUM AND NATURAL GAS INDUSTRIES - OFFSHORE PRODUCTION INSTALLATIONS - MAJOR ACCIDENT HAZARD MANAGEMENT DURING THE DESIGN OF NEW INSTALLATIONS (ISO 17776:2016)
    UNE-EN ISO 9241-129:2011 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    BS EN 62508:2010 Guidance on human aspects of dependability
    EG 202 848 : 1.1.1 HUMAN FACTORS; INCLUSIVE ESERVICES FOR ALL: OPTIMIZING THE ACCESSIBILITY AND THE USE OF UPCOMING USER-INTERACTION TECHNOLOGIES
    UNE-EN 60601-1-6:2010 Medical electrical equipment -- Part 1-6: General requirements for basic safety and essential performance - Collateral standard: Usability
    DIN EN ISO 9241-910:2011-11 Ergonomics of human-system interaction - Part 910: Framework for tactile and haptic interaction (ISO 9241-910:2011)
    IEC 60601-1-6:2010+AMD1:2013 CSV Medical electrical equipment - Part 1-6: General requirements for basic safety and essential performance - Collateral standard: Usability
    BS EN ISO 9241-129:2010 Ergonomics of human-system interaction Guidance on software individualization
    BS EN ISO 9241-154:2013 Ergonomics of human-system interaction Interactive voice response (IVR) applications
    15/30275384 DC : 0 BS ISO 9241-960 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 960: FRAMEWORK AND GUIDANCE FOR GESTURE INTERACTIONS
    UNI EN ISO 9241-910 : 2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 910: FRAMEWORK FOR TACTILE AND HAPTIC INTERACTION
    DIN EN ISO 9241-129:2011-03 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    UNE-EN ISO 13482:2014 Robots and robotic devices - Safety requirements for personal care robots (ISO 13482:2014)
    DIN EN ISO 9241-154:2013-05 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
    I.S. EN ISO 9241-960:2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 960: FRAMEWORK AND GUIDANCE FOR GESTURE INTERACTIONS (ISO 9241-960:2017)
    EN 60601-1-6:2010/A1:2015 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY (IEC 60601-1-6:2010/A1:2013)
    I.S. EN ISO 13482:2014 ROBOTS AND ROBOTIC DEVICES - SAFETY REQUIREMENTS FOR PERSONAL CARE ROBOTS (ISO 13482:2014)
    I.S. EN ISO 9241-129:2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
    BS EN ISO 17776:2016 Petroleum and natural gas industries. Offshore production installations. Major Accident hazard management during the design of new installations
    ISO 13482:2014 Robots and robotic devices Safety requirements for personal care robots
    ISO 9241-154:2013 Ergonomics of human-system interaction Part 154: Interactive voice response (IVR) applications
    ISO 17776:2016 Petroleum and natural gas industries Offshore production installations Major accident hazard management during the design of new installations
    ISO 9241-129:2010 Ergonomics of human-system interaction Part 129: Guidance on software individualization
    EN ISO 9241-154:2013 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)
    EN ISO 9241-129:2010 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    EN ISO 13482:2014 Robots and robotic devices - Safety requirements for personal care robots (ISO 13482:2014)
    EN ISO 17776:2016 Petroleum and natural gas industries - Offshore production installations - Major Accident hazard management during the design of new installations (ISO 17776:2016)
    EN ISO 9241-910:2011 Ergonomics of human-system interaction - Part 910: Framework for tactile and haptic interaction (ISO 9241-910:2011)
    UNI EN ISO 13482 : 2014 ROBOTS AND ROBOTIC DEVICES - SAFETY REQUIREMENTS FOR PERSONAL CARE ROBOTS
    ISO 9241-940:2017 Ergonomics of human-system interaction — Part 940: Evaluation of tactile and haptic interactions
    09/30187649 DC : 0 BS ISO 9241-910 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 910: FRAMEWORK FOR TACTILE AND HAPTIC INTERACTION
    I.S. EN ISO 9241-910:2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 910: FRAMEWORK FOR TACTILE AND HAPTIC INTERACTION
    BS EN ISO 9241-960:2017 Ergonomics of human-system interaction Framework and guidance for gesture interactions
    15/30273313 DC : 0 BS EN ISO 11608-7 - NEEDLE-BASED INJECTION SYSTEMS FOR MEDICAL USE - REQUIREMENTS AND TEST METHODS - PART 7: ACCESSIBILITY FOR PERSONS WITH VISUAL IMPAIRMENT
    EN 62508 : 2010 GUIDANCE ON HUMAN ASPECTS OF DEPENDABILITY

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 9241-400:2007 Ergonomics of humansystem interaction Part 400: Principles and requirements for physical input devices
    ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
    ISO 9241-9:2000 Ergonomic requirements for office work with visual display terminals (VDTs) Part 9: Requirements for non-keyboard input devices
    ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
    EG 202 048 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS
    ISO/IEC TR 19766:2007 Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities
    ISO 14915-1:2002 Software ergonomics for multimedia user interfaces Part 1: Design principles and framework
    ISO 14915-3:2002 Software ergonomics for multimedia user interfaces Part 3: Media selection and combination
    ISO 9355-3:2006 Ergonomic requirements for the design of displays and control actuators — Part 3: Control actuators
    ISO/TS 16071:2003 Ergonomics of human-system interaction Guidance on accessibility for human-computer interfaces
    CFR 36(PTS300-END) : JUL 2017 PARKS, FORESTS, AND PUBLIC PROPERTY - FOREST SERVICE, DEPARTMENT OF AGRICULTURE
    ISO 14915-2:2003 Software ergonomics for multimedia user interfaces — Part 2: Multimedia navigation and control
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