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  • ISO/IEC TS 15504-8:2012

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    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
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    Information technology Process assessment Part 8: An exemplar process assessment model for IT service management

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Withdrawn date:  16-07-2021

    Language(s):  English

    Published date:  05-09-2012

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

    An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher International Organization for Standardization
    Status Withdrawn
    Superseded By

    Standards Referenced By This Book - (Show below) - (Hide below)

    PD ISO/IEC TR 20000-5:2013 Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC 25000:2014 Systems and software engineering Systems and software Quality Requirements and Evaluation (SQuaRE) Guide to SQuaRE
    15/30299325 DC : 0 BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
    14/30273794 DC : 0 BS ISO/IEC 16350 - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
    BS ISO/IEC 33001:2015 Information technology. Process assessment. Concepts and terminology
    CAN/CSA-ISO/IEC 27013:16 Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 (Adopted ISO/IEC 27013:2015, second edition, 2015-12-01)
    CAN/CSA-ISO/IEC 30105-2:18 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) (Adopted ISO/IEC 30105-2:2016, first edition, 2016-11-15)
    CAN/CSA-ISO/IEC 16350:16 Information technology Systems and software engineering Application management (Adopted ISO/IEC 16350:2015, first edition, 2015-08-01)
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    UNE-ISO/IEC 20000-3:2015 Information technology. Service management. Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    BS ISO/IEC 25000:2014 Systems and software engineering. Systems and software Quality Requirements and Evaluation (SQuaRE). Guide to SQuaRE
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
    BS ISO/IEC 30105-2:2016 Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
    BS ISO/IEC 16350:2015 Information technology. Systems and software engineering. Application management
    CSA ISO/IEC TR 20000-5 : 2015 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
    ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    INCITS/ISO/IEC 27013 : 2014 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
    CAN/CSA-ISO/IEC 33001:16 Information technology Process assessment Concepts and terminology (Adopted ISO/IEC 33001:2015, second edition, 2015-03-01)
    PD ISO/IEC TR 20000-10:2015 Information technology. Service management Concepts and terminology
    BS ISO/IEC 27013:2015 Information technology. Security techniques. Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    BS ISO/IEC 20000-3:2012 Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 30105-2:2016 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Part 2: Process assessment model (PAM)
    ISO/IEC 16350:2015 Information technology Systems and software engineering Application management

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 24774:2010 Systems and software engineering Life cycle management Guidelines for process description
    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC TR 15504-6:2008 Information technology Process assessment Part 6: An exemplar system life cycle process assessment model
    ISO/IEC TR 15504-5:1999 Information technology Software Process Assessment Part 5: An assessment model and indicator guidance
    AS/NZS ISO/IEC 20000.10:2019 Information technology - Service management Concepts and vocabulary
    ISO/IEC/IEEE 15289:2017 Systems and software engineering Content of life-cycle information items (documentation)
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
    ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
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