Skip to content
Please enter a keyword to search
  • Preview

    ISO/TS 10004:2010

    View superseded by
    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
    View superseded by

    Quality management Customer satisfaction Guidelines for monitoring and measuring

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Withdrawn date:  22-03-2019

    Language(s):  French, English

    Published date:  08-04-2010

    Publisher:  International Organization for Standardization

    Add To Cart

    Abstract - (Show below) - (Hide below)

    ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

    ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

    ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

    General Product Information - (Show below) - (Hide below)

    Development Note DRAFT ISO/DIS 10004 is also available for this standard. (02/2011)
    Document Type Technical Specification
    Publisher International Organization for Standardization
    Status Withdrawn
    Superseded By

    Standards Referenced By This Book - (Show below) - (Hide below)

    UNI/TR 11486 : 2013 QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES
    CEN Guide 15:2012 Guidance document for the development of service standards
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    BS ISO 10018:2012 Quality management. Guidelines on people involvement and competence
    BIP 2208 : 2010 CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002
    12/30271063 DC : 0 PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS
    UNE-ISO 10018:2015 Quality management. Guidelines on people involvement and competence
    SWIFT 9:2012 UNIVERSAL DESIGN FOR ENERGY SUPPLIERS
    12/30209299 DC : 0 BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
    BIP 2206 : 2012 QUALITY IN MARKET RESEARCH FROM THEORY TO PRACTICE
    CSA ISO 9004 : 2009 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
    CSA ISO 9004 : 2009 : R2015 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
    DIN EN ISO 9004:2009-12 MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO/TR 13425:2006 Guidelines for the selection of statistical methods in standardization and specification
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective