• TR 102 612 : 1.1.1

    Current The latest, up-to-date edition.

    HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    0 Executive summary
    1 Scope
    2 References
       2.1 Normative references
       2.2 Informative references
    3 Definitions and abbreviations
       3.1 Definitions
       3.2 Abbreviations
    4 Approach, methodology and contexts of use
       4.1 Approach and methodology
       4.2 User abilities and impairments
       4.3 Contexts of use and user roles
    5 ICT products and services bought by public procurers
       5.1 General
       5.2 International
       5.3 European
       5.4 National studies
       5.5 Summary and conclusions
    6 Existing functional accessibility requirements for public
       ICT procurement
       6.1 General
       6.2 International requirements
       6.3 Intra- and pan-European requirements
       6.4 EU and EFTA Member state requirements
       6.5 Other national requirements
       6.6 Summary and conclusions
    7 Relevant European and international standards
       7.1 General
       7.2 Standards identified
       7.3 Summary and conclusions
    8 ICT user requirements and mapping
       8.1 ISO/IEC PDTR 29138-1: User requirements mapping
       8.2 UN Convention on the Rights of Persons with Disabilities:
            User requirements mapping
       8.3 EG 202 320: User requirements mapping
    9 Functional requirements
       9.1 Introduction
       9.2 Functional requirements
       9.3 Hardware
       9.4 Software and electronic content
       9.5 Audio visual equipment
       9.6 Audio/visual content
       9.7 Real-time conversation
       9.8 Authoring tools
       9.9 Information documentation and technical support
       9.10 Implementation, operation and maintenance
       9.11 Documents consulted
    10 Gaps in accessibility requirements
       10.1 New user accessibility requirements
       10.2 Additional functional requirements
       10.3 Summary and conclusions
    11 Conclusions and considerations for M 376 Phase II (and beyond)
       11.1 General conclusions
       11.2 Standardization work programme considerations
       11.3 Required deliverables
       11.4 Other deliverables required by Phase II
       11.5 Additional recommendations and considerations
    Annex A: US Section 508 and the Canadian toolkit
          A.1 General
          A.2 US (Section 508)
          A.3 The Canadian Accessible Product Toolkit (APT)
    Annex B: List of applicable CPV codes
    Annex C: Procurement legislation and ICT products and services
             procured in the EU and EFTA Member states
          C.1 Process and results
          C.2 Austria
          C.3 Belgium
          C.4 Bulgaria
          C.5 Cyprus
          C.6 Denmark
          C.7 Estonia
          C.8 Finland
          C.9 France
          C.10 Germany
          C.11 Greece
          C.12 Hungary
          C.13 Iceland
          C.14 Ireland
          C.15 Italy
          C.16 Latvia
          C.17 Liechtenstein
          C.18 Lithuania
          C.19 Luxembourg
          C.20 Malta
          C.21 Netherlands
          C.22 Norway
          C.23 Poland
          C.24 Portugal
          C.25 Romania
          C.26 Slovakia
          C.27 Slovenia
          C.28 Spain
          C.29 Sweden
          C.30 Switzerland
          C.31 UK
    Annex D: National eAccessibility procurement requirements
          D.1 Procurement requirements in EU and EFTA Member states
          D.2 Other national requirements
    Annex E: Standards with accessibility requirements
          E.1 International standards
          E.2 European standards
          E.3 National standards in Europe
          E.4 Other national standards
    Annex F: Bibliography
    History

    Abstract - (Show below) - (Hide below)

    Gives: 1) an inventory of ICT products and services that are usually bought by public procurers; 2) a listing of existing functional accessibility requirements in EU and EFTA Member States and internationally; 3) the identification of gaps where no accessibility requirements exist and suggestions for developing missing or additional requirements; 4) a list of existing national, European and international standards and technical specifications which might comply with functional accessibility requirements; and 5) a proposal for standardization work for the development of requirements and award criteria that still do not exist or that are not yet standardized.

    General Product Information - (Show below) - (Hide below)

    Committee HF
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    TR 101 552 : 1.0.0 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    I.S. EN 301549:2015 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    S.R. CWA 16266:2011 CURRICULUM FOR TRAINING ICT PROFESSIONALS IN UNIVERSAL DESIGN
    BS EN 301549:2015 Accessibility requirements suitable for public procurement of ICT products and services in Europe
    S.R. CEN/CLC/ETSI/TR 101 552:2014 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    TR 101 550 : 1.1.1 DOCUMENTS RELEVANT TO EN 301 549 'ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE'
    EN 301 549 : 1.1.2 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    18/30374552 DC : 0 BS EN 301549 - ACCESSIBILITY REQUIREMENTS FOR ICT PRODUCTS AND SERVICES
    TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
    S.R. CEN/CLC/ETSI TR 101550:2014 DOCUMENTS RELEVANT TO EN 301 549 'ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE'

    Standards Referencing This Book - (Show below) - (Hide below)

    TR 102 133 : 1.1.1 HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES
    TR 101 806 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES
    ISO 10075-2:1996 Ergonomic principles related to mental workload Part 2: Design principles
    ISO 9241-400:2007 Ergonomics of humansystem interaction Part 400: Principles and requirements for physical input devices
    ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
    TS 122 226 : 13.0.0 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) (GSM); UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; GLOBAL TEXT TELEPHONY (GTT); STAGE 1 (3GPP TS 22.226 VERSION 14.0.0 RELEASE 14)
    TR 102 125 : 1.1.1 HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES
    ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
    ETR 160 : 20001 HUMAN FACTORS (HF); HUMAN FACTORS ASPECTS OF MULTIMEDIA TELECOMMUNICATIONS
    EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
    ISO 9241-10:1996 Ergonomic requirements for office work with visual display terminals (VDTs) Part 10: Dialogue principles
    ISO 9241-9:2000 Ergonomic requirements for office work with visual display terminals (VDTs) Part 9: Requirements for non-keyboard input devices
    TR 102 415 : 1.1.1 HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
    ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
    EG 202 048 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS
    IEC 60118-6:1999 Hearing aids - Part 6: Characteristics of electrical input circuits for hearing aids
    CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
    IEC 60118-1:1995+AMD1:1998 CSV Hearing aids - Part 1: Hearing aids with induction pick-up coil input
    UNE 153010:2012 Subtitling for deaf and hard-of-hearing people.
    ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
    TR 102 520 : 1.1.2 HUMAN FACTORS (HF); ACCESS SYMBOLS FOR USE WITH VIDEO CONTENT AND ICT DEVICES; DEVELOPMENT AND EVALUATION
    UNE 139804:2007 Guidance on the use of the Spanish Sign Language on computer networks.
    EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
    ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
    1989/336/EEC : 1989 COUNCIL DIRECTIVE OF 3 MAY 1989 ON THE APPROXIMATION OF THE LAWS OF THE MEMBER STATES RELATING TO ELECTROMAGNETIC COMPATIBILITY
    ISO 9355-1:1999 Ergonomic requirements for the design of displays and control actuators — Part 1: Human interactions with displays and control actuators
    SR 002 180 : 1.1.1 REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
    IEC 60118-13:2016 Electroacoustics - Hearing aids - Part 13: Electromagnetic compatibility (EMC)
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO/IEC 11581-2:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 2: Object icons
    UNE 139802:2009 Guidance on software accessibility
    EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
    EG 202 116 : 1.2.2 HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
    ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
    ISO 9241-7:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 7: Requirements for display with reflections
    EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
    ISO/IEC 11581-5:2004 Information technology — User system interfaces and symbols — Icon symbols and functions — Part 5: Tool icons
    ES 202 975 : 2.1.1 HUMAN FACTORS (HF); REQUIREMENTS FOR RELAY SERVICES
    ETR 334 : 20001 HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS
    ISO/IEC 18035:2003 Information technology — Icon symbols and functions for controlling multimedia software applications
    ISO/IEC 24738:2006 Information technology — Icon symbols and functions for multimedia link attributes
    EG 202 320 : 1.2.1 HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS
    UNE 139801:2003 Computer applications for people with disabilities. Computer accessibility requirements. Hardware.
    TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
    ISO/IEC TR 19766:2007 Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities
    ISO/IEC 26514:2008 Systems and software engineering Requirements for designers and developers of user documentation
    ETR 345 : 20001 HUMAN FACTORS (HF) - CHARACTERISTICS OF TELEPHONE KEYPADS AND KEYBOARDS - REQUIREMENTS OF ELDERLY AND DISABLED PEOPLE
    ISO/IEC 18019:2004 Software and system engineering Guidelines for the design and preparation of user documentation for application software
    ETS 300 488 : 20001 TERMINAL EQUIPMENT (TE) - TELEPHONY FOR HEARING IMPAIRED PEOPLE - CHARACTERISTICS OF TELEPHONE SETS THAT PROVIDE ADDITIONAL RECEIVING AMPLIFICATION FOR THE BENEFIT OF THE HEARING IMPAIRED
    ISO/IEC 10779:2008 Information technology Office equipment accessibility guidelines for elderly persons and persons with disabilities
    ISO 9355-3:2006 Ergonomic requirements for the design of displays and control actuators — Part 3: Control actuators
    EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
    TS 102 577 : 1.1.1 HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS)
    TIA 1083 : B2015 TELECOMMUNICATIONS COMMUNICATIONS PRODUCTS HANDSET MAGNETIC MEASUREMENT PROCEDURES AND PERFORMANCE REQUIREMENTS
    ISO/TS 16071:2003 Ergonomics of human-system interaction Guidance on accessibility for human-computer interfaces
    EG 202 191 : 1.1.1 HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    EG 202 518 : 1.4.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); ACOUSTIC OUTPUT OF TERMINAL EQUIPMENT; MAXIMUM LEVELS AND TEST METHODOLOGY FOR VARIOUS APPLICATIONS
    ETS 300 767 : 20001 HUMAN FACTORS (HF); TELEPHONE PREPAYMENT CARDS; TACTILE IDENTIFIER
    EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES
    ISO/IEC 11581-1:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 1: Icons General
    ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
    UNE 139803:2012 Web content accessibility requirements.
    TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
    EG 202 421 : 1.1.1 HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
    TR 101 767 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION
    TR 103 073 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
    IEC 60118-4:2014+AMD1:2017 CSV Electroacoustics - Hearing aids - Part 4: Induction-loop systems for hearing aid purposes - System performance requirements
    ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
    ISO/IEC TR 19765:2007 Information technology Survey of icons and symbols that provide access to functions and facilities to improve the use of information technology products by the elderly and persons with disabilities
    EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
    EG 202 249 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS
    IEEE/ANSI C63.19-2011 REDLINE American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Aids
    TS 126 114 : 13.3.0 UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; IP MULTIMEDIA SUBSYSTEM (IMS); MULTIMEDIA TELEPHONY; MEDIA HANDLING AND INTERACTION (3GPP TS 26.114 VERSION 14.7.0 RELEASE 14)
    EG 201 103 : 1.1.1 HUMAN FACTORS (HF); HUMAN FACTORS ISSUES IN MULTIMEDIA INFORMATION RETRIEVAL SERVICES (MIRS)
    ISO/IEC 11581-6:1999 Information technology User system interfaces and symbols Icon symbols and functions Part 6: Action icons
    ISO 9241-8:1997 Ergonomic requirements for office work with visual display terminals (VDTs) Part 8: Requirements for displayed colours
    EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
    ISO 13407:1999 Human-centred design processes for interactive systems
    IEC 60118-2:1983 Hearing aids. Part 2: Hearing aids with automatic gain control circuits
    ES 201 125 : 1.1.1 HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); SPECIFICATION OF THE MINIMUM MAN-MACHINE INTERFACE (MMI) FOR PHASE 1 UPT
    ISO/IEC 11581-3:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 3: Pointer icons
    ISO/IEC Guide 7:1994 Guidelines for drafting of standards suitable for use for conformity assessment
    ETR 297 : 20001 HUMAN FACTORS (HF)
    ISO 9241-410:2008 Ergonomics of human-system interaction Part 410: Design criteria for physical input devices
    ISO 9355-2:1999 Ergonomic requirements for the design of displays and control actuators — Part 2: Displays
    ISO 13406-2:2001 Ergonomic requirements for work with visual displays based on flat panels Part 2: Ergonomic requirements for flat panel displays
    EG 202 745 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES ON THE PROVISION OF ICT SERVICES TO YOUNG CHILDREN
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