Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions, symbols and abbreviations
3.1 Definitions
3.2 Symbols
3.3 Abbreviations
4 What is a PIAP?
4.1 Various types of PIAP
4.2 Context of use
4.3 Purpose
4.4 User categories
4.5 Tasks
5 Access to the eSociety
5.1 Policy
5.2 Design for All
5.3 Addressing the needs of socially excluded groups
5.4 Literacy - computer skills
5.5 Exclusion related to language and culture
5.6 Areas where guidance is required
6 Sustainability model
6.1 Introduction
6.2 Location of the PIAP
6.3 Combining PIAPs with leisure facilities
6.4 Combining PIAPs with services of social benefit
6.5 Offering enhanced PIAP capabilities
6.6 Funding sources
7 Stakeholders
7.1 Users
7.2 PIAP assistants
7.3 Hardware manufacturers
7.4 Software providers
7.5 PIAP operators
7.6 National policy makers
8 Scenarios
8.1 Introduction
8.2 Teleworking
8.3 A masseur and stress coach with a visual impairment
8.4 Setup and use of a PIAP in a digitally deprived area
8.5 Supporting tourists
9 PIAP premises
9.1 Introduction
9.2 Finding a PIAP
9.3 PIAP accessibility
9.4 Public hotspots
9.5 Internet kiosks
9.6 PIAP assistants
10 Hardware and accessories
10.1 Introduction
10.2 Computer
10.3 Screen
10.4 Keyboard
10.5 Pointing device
10.6 Connection of peripherals
10.7 Printer
10.8 Camera
10.9 Buttons and switches
10.10 Audio
10.11 Assistive devices
11 Software
11.1 Range of applications
11.2 General software recommendations
11.3 Web browser
11.4 Settings
11.5 Adaptability for people with disabilities
11.6 Time related issues
11.7 Software accessibility recommendations related to
hardware devices
11.8 Software accessibility recommendations related to
other aspects
12 User registering and payment
12.1 User registration
12.2 Payment
12.3 Ticket
12.4 Smartcard
12.5 Payment methods
13 User identification and security
13.1 Introduction
13.2 Access control
13.3 Access to users' data
13.4 Privacy management
13.5 Privacy policies
13.6 Privacy regulations
13.7 Specific security issues for public hotspots
14 Language and cultural issues
14.1 General issues
14.2 PIAP keyboard layouts
14.3 User profiles
14.4 Inferred language and cultural preferences
14.5 Independence of language and cultural preferences
14.6 Language and cultural capabilities of terminals
and services
14.7 Further guidance on language and cultural issues
15 User preferences
15.1 Overview
15.2 Categories of settings and preferences
15.3 Ways of storing user's preferences
15.4 User profiles
16 Guidance
16.1 Guidance principles
16.2 Guidance from PIAP assistants
16.3 Guidance from printed documentation
16.4 On-screen guidance
16.5 Choice of methods to present guidance
16.6 Sources of help on authoring guidance material
17 Maintenance
17.1 Motivation
17.2 Types of maintenance
17.3 Items to be maintained/monitored
18 The benefits of PIAP terminal enhancements
19 Need for further guidance and standards
19.1 Keyboard issues
19.2 PIAP specific guidance and standards
Annex A (normative): Collective table of recommendations
A.1 PIAP premises
A.2 Hardware and accessories
A.3 Software
A.4 User registering and payment
A.5 User identification and security
A.6 Language and cultural issues
A.7 User preferences
A.8 Guidance
A.9 Maintenance
Annex B (informative): Recommendations classified by specific
user needs
History