Skip to content
Please enter a keyword to search

  • UNE-EN 15838:2010

    View superseded by
    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
    View superseded by

    Customer Contact Centres - Requirements for service provision

    Available format(s):  Hardcopy, PDF

    Superseded date:  28-03-2018

    Language(s):  Spanish, Castilian, English

    Published date:  02-06-2010

    Publisher:  Asociacion Espanola de Normalizacion

    Add To Cart

    General Product Information - (Show below) - (Hide below)

    Committee CTN GET14
    Document Type Standard
    Publisher Asociacion Espanola de Normalizacion
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO/IEC Guide 37:2012 Instructions for use of products by consumers
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    EN ISO 6385:2016 ERGONOMIC PRINCIPLES IN THE DESIGN OF WORK SYSTEMS (ISO 6385:2016)
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO 14025:2006 Environmental labels and declarations — Type III environmental declarations — Principles and procedures
    ISO 6385:2016 Ergonomics principles in the design of work systems
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective