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  • UNE-ISO 10004:2015

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring

    Available format(s):  Hardcopy, PDF

    Superseded date:  05-06-2019

    Language(s):  Spanish, Castilian, English - Spanish, Castilian

    Published date:  06-05-2015

    Publisher:  Asociacion Espanola de Normalizacion

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    Committee CTN 66/SC 1
    Development Note Supersedes UNE 66176 & UNE ISO/TS 10004. (05/2015)
    Document Type Standard
    Publisher Asociacion Espanola de Normalizacion
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO/TR 13425:2006 Guidelines for the selection of statistical methods in standardization and specification
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
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